IT Help Desk

Equivity; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading tech company in public safety communications is seeking a Customer Support Specialist to assist users and maintain operations. This role requires professional English skills, IT troubleshooting knowledge, and experience with Google Workspace and Microsoft Office. The company offers a competitive salary and opportunities for professional growth.

Servicios

Competitive salary (MXN $22,000–$25,000/month)

Opportunities for professional development

Paid online English courses

Proportional vacation days

Formación

• Professional English proficiency (written and spoken) is required.
• Experience with Google Workspace, Microsoft Office, and CRM tools is preferred.
• Basic IT troubleshooting knowledge is necessary.

Responsabilidades

• Respond to user inquiries in a friendly, professional manner.
• Maintain and update user accounts and user database.
• Assist with basic financial tasks and organize digital records.

Conocimientos

Customer Success & Support

Professional English proficiency

Basic IT troubleshooting

Educación

Bachelor’s degree in Business, IT, or a related field

Herramientas

Google Workspace

Microsoft Office

CRM/project management tools

Descripción del empleo

Summary of the role

If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We’re building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits.

You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly.

This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same!

What You\'ll Do

• Customer Success & Support
• Respond to user inquiries in a friendly, professional manner.
• Maintain and update user accounts, user database, contracts, and service agreements.
• Provide basic IT support to users (e.g., account access, general troubleshooting).
• Help manage documentation and guides for customers.
• Operations & Administration
• Assist with basic financial tasks.
• Organize digital records and maintain business documents.
• Help keep our day-to-day operations running smoothly across different areas of the business.
• Play a key role in different projects with high impact to our growing company.

Skills & Requirements

• Bachelor’s degree in Business, IT, or a related field preferred.
• Professional English proficiency (written and spoken).
• Experience with Google Workspace, Microsoft Office, and CRM/project management tools.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Basic IT troubleshooting knowledge

What We Offer

• Salary: Competitive (MXN $22,000–$25,000/month).
• Schedule: Monday–Friday, 6 AM–3 PM Pacific Time.
• Opportunities for professional development.
• Paid online English courses.
• Enjoyment of proportional vacation days!