IT Engineer

BlueConic; Ciudad de México; Presencial; MXN 551,000 - 920,000; Jornada completa

Descripción de la vacante

A technology company in Mexico City is seeking an experienced IT Engineer to lead IT operations with a focus on automation and AI. The ideal candidate has over 4 years of IT administration experience, strong expertise in macOS environments, and a passion for leveraging AI to enhance IT services. Responsibilities include managing help desk tickets, optimizing SaaS management, and implementing AI-driven solutions.

Formación

• 4+ years of IT administration, SaaS operations, or IT systems support experience.
• Expertise with macOS administration in enterprise environments.
• Strong scripting skills (Python, PowerShell, Google Apps Script).

Responsabilidades

• Serve as an escalation point for IT help desk tickets using Jira Service Desk.
• Implement AI-driven ticket triage and resolution agents to increase efficiency.
• Manage the macOS fleet through Kandji.

Conocimientos

macOS administration

automation platforms

scripting (Python, PowerShell)

SaaS management

Herramientas

Jira Service Desk

Google Workspace

OneLogin

Kandji

Torii

Descripción del empleo

At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine, we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle.

Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.

We are an AI-First company seeking a forward-thinking IT Engineer to lead IT operations with an automation-first mindset. This role blends traditional IT responsibilities—managing systems, SaaS, and security—with next-generation AI agents and agentic workflows that transform how IT supports and scales across the business. The ideal candidate is a seasoned IT professional with strong macOS and SaaS expertise who is passionate about leveraging AI and automation to eliminate repetitive work, improve user experiences, and deliver scalable IT solutions.

In this role you will:

• Serve as an escalation point for IT help desk tickets using Jira Service Desk.
• Troubleshoot and resolve macOS hardware, software, and connectivity issues.
• Implement AI-driven ticket triage and resolution agents to increase efficiency.
• Administer Google Workspace accounts, groups, permissions, and security policies.
• Manage OneLogin SSO and identity lifecycle.
• Own SaaS management through Torii, including vendor integrations, license optimization, and cost tracking.
• Lead employee onboarding and offboarding, streamlining provisioning and deprovisioning with AI automation.
• Manage the macOS fleet through Kandji (preferred) or similar MDM platforms.
• Design and deploy AI Agents to automate IT operations and improve support workflows.
• Build agentic AI processes for SaaS lifecycle management, reporting, and knowledge base updates.
• Apply AI-enhanced monitoring to identify and remediate vulnerabilities.
• Enforce security best practices across endpoints, SaaS, and identity systems.
• Create and maintain IT policies, runbooks, and AI workflow playbooks.
• Maintain an internal knowledge base with AI-assisted updates. Document repeatable tasks for consistency and cross-team training.
• Collaborate with vendors to optimize IT and AI-driven services.
• Provide technical input for IT procurement and solution evaluations.

You have:

• 4+ years of IT administration, SaaS operations, or IT systems support experience.
• Expertise with macOS administration in enterprise environments.
• MDM platforms (Kandji strongly preferred; Jamf, Mosyle, or equivalent also considered).
• Google Workspace, OneLogin, Torii, Jira Service Desk.
• Hands-on experience with AI tools, AI agents, or automation platforms is a must.
• Strong scripting skills (Python, PowerShell, Google Apps Script, etc.).
• Solid understanding of IT security principles and SaaS lifecycle management.
• Ability to balance daily support with strategic AI-first process improvements.

BlueConic is an equal opportunity employer, committed to inclusive hiring practices. We are a fun, productive, welcoming, and safe space where all employees are empowered to make an impact.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.