IT Employee Experience & Integration Analyst — Remote

INSPYR Solutions; México; A distancia; MXN 1.590.000 - 2.121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible remote work

Hybrid/Remote opportunities

Professional development programs

Descripción de la vacante

INSPYR Global Solutions is hiring a Senior IT Employee Experience & Business Systems Analyst to lead employee experience improvements during rapid M&A integrations. You will map IT integration journeys, gather user feedback, and drive cross-functional improvements across channels and processes.

The role emphasizes hands-on analysis and collaboration with IT, security, and field services. Strong background in enterprise system connections, 365 migrations, ERP transitions, and effective

Formación

• 5+ years in business systems analysis, IT service improvement, IT operations, or related roles.
• Experience improving end-to-end experiences for internal users in IT environments.
• Understanding enterprise system connections and impacts of migrations and network changes.

Responsabilidades

• Map the employee journey through IT integration from onboarding to ongoing support.
• Engage with acquired-company employees to collect feedback and define satisfaction metrics.
• Handle escalations and communicate changes and constraints in plain language.
• Propose and implement improvements across support channels, communications, and IT processes.
• Collaborate with IT, field services, marketing, and other teams to guide integration guidance.
• Develop knowledge of each acquired company’s applications and IT environment for smoother transitions.
• Support workflow and integration requirement documentation and analysis activities.
• Assess software used by acquired companies and coordinate reviews withSecurity and endpoint teams.
• Use SharePoint for guidance management and ServiceNow for recurring issue reviews.

Conocimientos

Employee experience

IT service improvement

Business systems analysis

Stakeholder communication

Process mapping

Herramientas

Visio

draw.io

Descripción del empleo

INSPYR Global Solutions is hiring a Senior IT Employee Experience & Business Systems Analyst to lead employee experience improvements during rapid M&A integrations. You will map IT integration journeys, gather user feedback, and drive cross-functional improvements across channels and processes.

The role emphasizes hands-on analysis and collaboration with IT, security, and field services. Strong background in enterprise system connections, 365 migrations, ERP transitions, and effective