IT Disaster Recovery Lead: Automation & Resilience

KTSA - KPMG Technology Services Americas; Región Centro; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Comprehensive medical plan

Life insurance

Car insurance

Funeral assistance

Job summary

KTSA – KPMG Technology Services Americas in Mexico leads IT Disaster Recovery initiatives and collaborates across teams to strengthen internal services and resiliency. The role builds dashboards with PowerBI, Splunk and ServiceNow BCM, documents enhancements, and develops automation and AI solutions to reduce risk and costs.

The candidate will drive ITDR self-service, participate in technology forums, and act as a Scrum Master for the innovation team, promoting DevOps practices and

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 5-8 years of IT Disaster Recovery/DevOps experience.
• Strong knowledge of Agile methodology and Scrum (CSM preferred).
• Familiarity with SRE/DevOps automation to streamline workflows.
• Experience with PowerBI, Splunk, ServiceNow and related tools.
• Hands-on automation scripting and AI tooling experience.
• Ability to translate business needs into service improvements.
• Excellent verbal and written communication; able to interact across levels.

Responsibilities

• Lead IT Disaster Recovery initiatives to improve internal services.
• Build dashboards using PowerBI, Splunk, ServiceNow BCM, etc.
• Document enhancements in Business Continuity Module (SNow, Monday.com).
• Develop business cases and automate workflows; apply AI to DR practices.
• Provide technical support for ITDR Self-Service Project.
• Participate in forums to adopt new tech and best practices.
• Act as liaison to implement DevOps and accelerate improvements.
• Serve as Scrum Master for Innovation team and run agile ceremonies.

Skills

Agile/Scrum

DevOps practices

Automation scripting

Business needs translation

Strong communication

Multi-project management

Problem solving

Adaptability

Education

Bachelor's degree in Computer Science / Software Engineering or equivalent

Tools

PowerBI

Splunk

ServiceNow BCM

Job description

KTSA – KPMG Technology Services Americas in Mexico leads IT Disaster Recovery initiatives and collaborates across teams to strengthen internal services and resiliency. The role builds dashboards with PowerBI, Splunk and ServiceNow BCM, documents enhancements, and develops automation and AI solutions to reduce risk and costs.

The candidate will drive ITDR self-service, participate in technology forums, and act as a Scrum Master for the innovation team, promoting DevOps practices and