IT Coordinator

Birdman; Zapopan; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Birdman is looking for an experienced IT Coordinator to maintain and improve IT systems while providing technical support to our team. You will be responsible for device management, software access, network infrastructure, and cybersecurity measures to ensure the smooth operation of our technology assets. Join us in shaping a sustainable future through innovative technology-driven solutions.

Formación

• 2 years in similar roles.
• Experience with operating systems: Windows, macOS, and Linux.
• Familiarity with Microsoft 365, Google Workspace, and ticketing tools.

Responsabilidades

• Deliver first-level technical support and ensure smooth IT operations.
• Manage user access and IT policy enforcement.
• Implement and maintain IT security measures.

Conocimientos

Internal customer service

Problem-solving

Organization and follow-up

Discretion and sound judgment

Knowledge of networking and IT security

Educación

Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field

Herramientas

Windows

macOS

Linux

Microsoft 365

Google Workspace

Jira

Freshdesk

Descripción del empleo

Are you ready to build something meaningful?- Take flight at Birdman!

The Company:

At Birdman, we lead the charge toward a more sustainable future by revolutionizing food consumption through healthy, delicious, cruelty-free, plant-based products. Having achieved consistent 100% YoY growth for nine consecutive years, we're poised to expand into new markets and introduce innovative business lines, reaching new heights while maximizing positive impact. Join us in shaping the next era of sustainable food practices and be part of building the next Mexican Unicorn!

The Role:

We are seeking an experienced and proactive IT Coordinator to join our team. In this role, you will be responsible for delivering first-level technical support and ensuring the smooth operation of IT infrastructure, including installation, configuration, maintenance, and troubleshooting of servers, networks, backups, and related systems. You will manage user access, enforce IT policies, and support the deployment of new applications, all while maintaining the security, efficiency, and reliability of our digital platforms and technology assets.

Responsibilities:

Device Configuration and Maintenance

• Purchase of computer equipment, accessories, cell phones, tablets, among others.
• Prepare, configure, and deliver technological equipment (laptops, desktops, peripherals) to new hires and current employees.
• Perform preventive and corrective maintenance on IT equipment.
• Manage hardware and software inventory.
• Install, configure, and maintain office IT systems such as PCs, mobile devices, servers, networks, and software applications.
• Provide technical support for system updates and migrations.

Platform and Software Access Management

• General administration of licenses and user access control.
• Create, manage, and revoke access to corporate platforms and software (email, ERP/CRM systems, collaboration tools, cloud-based licenses, etc.).
• Ensure that granted access aligns with defined roles and authorization levels.
• Monitor compliance with cybersecurity policies and manage related risks.

Facilities Access Control

• Manage physical access to facilities through badges, electronic cards, or biometric systems.
• Coordinate onboarding/offboarding procedures with Human Resources and Security teams.
• Supervise the operation of access control systems.

General Technical Support

• Attend to and resolve tickets or requests related to IT issues.
• Provide in-person and remote assistance to internal users.
• Document incidents and implemented solutions.
• Carry out preventive maintenance to reduce the occurrence of system failures.

Network Infrastructure Management

• Support the management of networks (Wi-Fi, cabling, VPN, etc.) and on-premise servers if applicable.
• Administer and maintain the local area network (LAN).
• Monitor and provide first-level support for the WAN infrastructure; open tickets with the local ISP and follow up; escalate to the global team as necessary.
• Prepare and configure switches and firewalls for final setup by the global team.
• Troubleshoot network connectivity issues and collaborate with the global team to optimize application performance.

Training and Continuous Improvement

• Train users on the proper use of technological tools.
• Propose improvements to existing IT processes and tools.
• Participate in IT system modernization and efficiency projects.
• Support planning, implementation, and testing of new systems.
• Identify risks and develop mitigation plans to ensure secure operations.
• Provide technical support during local rollouts of global projects.

Cybersecurity

• Implement and maintain IT security measures to protect systems and data.
• Define cybersecurity policies (e.g., password management, data access control, hardware access restrictions, etc.).
• Ensure compliance with corporate IT and cybersecurity standards.
• Conduct regular security audits and vulnerability assessments.

Professional Experience

Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.

Experience:

· 2 years in similar roles.

· Operating systems: Windows, macOS, and Linux

· Microsoft 365 / Google Workspace

· Ticketing tools (e.g., Jira, Freshdesk)

· Network management and access control

· Internal customer service

️ Soft Skills

• Internal customer service
• Problem-solving
• Organization and follow-up
• Discretion and sound judgment
• Knowledge of networking and IT security