IT Business Analyst II — CDMX, Data-Driven & Agile

Citigroup; Ciudad de México; On-site; MXN 420,000 - 600,000; Full time

Job summary

Citigroup in Ciudad de México seeks an IT Business Analyst 2 to bridge business and technical teams, translating needs into actionable requirements and supporting continuous improvement.

You will gather user stories, document requirements, support testing, and help manage campaigns and initiatives impacting customer experience and operations.

Strong communication, data analysis, and knowledge of agile methods are essential; 0-2 years experience acceptable.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in re-engineering, data analysis and project management support.
• Knowledge of business systems and industry standards.
• Demonstrated data analysis and intermediate/advanced Microsoft Office Suite skills.
• Proven interpersonal skills to develop working relationships.
• Clear and concise written and verbal communication.
• Ability to work under pressure and detail-oriented.
• Self-motivation to take initiative and learn quickly.

Responsibilities

• Formulate and define systems scope and project objectives through research activities.
• Analyze business client needs and document requirements using BA procedures.
• Assess applicability of past experiences and evaluate options.
• Identify risk and consider implications of technology in business.
• Create and prepare reports, metrics and presentations.
• Collaborate with team to achieve objectives and propose enhancements.
• Participate in validation and testing activities to identify system issues.

Skills

Data analysis

Interpersonal skills

Written and verbal communication

Attention to detail

Self-motivation

Education

Bachelor's degree/University degree or equivalent experience

Tools

Jira

Confluence

ServiceNow

Excel

SQL

Job description

Citigroup in Ciudad de México seeks an IT Business Analyst 2 to bridge business and technical teams, translating needs into actionable requirements and supporting continuous improvement.

You will gather user stories, document requirements, support testing, and help manage campaigns and initiatives impacting customer experience and operations.

Strong communication, data analysis, and knowledge of agile methods are essential; 0-2 years experience acceptable.