Desktop Admin

Polaris Industries; Monterrey; On-site; MXN 350,000 - 520,000; Full time

Job summary

Polaris Industries in Monterrey, Mexico, is seeking a Desktop Administrator to deliver advanced technical support and endpoint management for office and manufacturing environments. You will work within the L3 Client Operations team on Tier 3 troubleshooting, software deployment, and security-aligned processes.

The role requires collaboration with Infrastructure and Information Security, strong knowledge of SCCM/Intune, AD, and modern device management, and willingness to lift equipment up to 40

Qualifications

• 3–5 years of enterprise Windows experience.

Responsibilities

• Provide advanced technical support and endpoint management within an enterprise environment.
• Package, test, and deploy software using SCCM and Intune following client standards and security requirements.
• Troubleshoot Tier 3 incidents and support patch management and endpoint lifecycle activities.

Skills

Group Policy administration

Active Directory

Intune / MDM

SCCM

PowerShell

Endpoint management

Education

Bachelor's degree in Information Technology or related field

Tools

SCCM

Intune

VMware

ServiceNow

Windows 10/11

Job description

Monterrey, Nuevo León, Mexico

Full time

R31669

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Summary

We are seeking a skilled and customer-focused Desktop Administrator to provide advanced technical support and endpoint management within a dynamic enterprise environment. As part of the L3 Client Operations team, this role will focus on Tier 3 troubleshooting, software deployment, endpoint administration, and continuous improvement of client technology solutions. The Desktop Administrator will work closely with business stakeholders, Infrastructure, and Information Security teams to ensure reliable, secure, and productive technology experiences across office and manufacturing environments.

Preferred Qualifications

• Working knowledge of Windows Group Policy administration and Active Directory
• Experience managing standard desktop and laptop images and supporting endpoint lifecycle activities
• Knowledge of Microsoft Intune, modern device management, and cloud-based endpoint technologies
• Experience supporting virtual desktop environments such as VMware; macOS support experience is a plus

Required Qualifications

• Bachelor's degree in Information Technology, Information Management, or a related field, or equivalent professional experience
• 3-5 years of experience supporting Windows operating systems in an enterprise environment
• Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM) and Intune, including software deployment, patch management, and endpoint administration
• Proficiency with PowerShell, Visual Basic, command-line tools, and ITSM platforms such as ServiceNow

Position Overview

The Desktop Administrator will package, test, and deploy software using SCCM and Intune while following established client standards, CAB processes, security requirements, and delivery timelines. The role will troubleshoot complex Tier 3 incidents, support patch management and endpoint lifecycle activities, and ensure KPI and project commitments are achieved.

This position will also develop and maintain technical documentation, procedures, and endpoint management best practices while collaborating with Infrastructure, Information Security, and business teams. Additional responsibilities include supporting Active Directory, virtual desktop environments, and continuous improvement initiatives related to client technology standards and roadmaps.

The ideal candidate is self-directed, technically strong, and capable of balancing daily operational support with project execution in both office and manufacturing environments. The role requires effective communication across different organizational levels and the ability to lift equipment weighing more than 40 pounds when required.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

About Polaris Industries, Inc.

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

North Pole Star, S. de R.L. de C.V. (Polaris Mexico) is at the forefront of innovation in the powersports industry, manufacturing world-class vehicles that inspire adventure, we are home of RZR, ATV, General, Sportsman and other greats brands. With a focus on quality, teamwork, and cutting-edge technology, our Mexico operations are our largest global manufacturing facility site with more than 5,000 employees. Here at Polaris Mexico, we have engineering support from our new Product Development Center and physically assemble each one of our all-off-road vehicles with processes of injection molding, tube fabrication, welding, engines assembly, liquid and metal paint, and 6 assembly lines. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life.

Join Polaris Mexico, where passion meets innovation!

North Pole Star, S. de R.L. de C.V. is committed to offering equal employment opportunities to all employees and makes all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status regarding social assistance, union membership, political beliefs or any other status protected by applicable law.

At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures.