IS Crisis Response Lead

-; San Luis Potosí; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology leader seeks a Crisis Response Lead to manage and mitigate IT crises. This remote role requires managing processes, assessing crisis situations, and leading incident response efforts. Candidates should have a Bachelor's degree and significant experience in IT applications with advanced English proficiency. Join us to make an impact across industries worldwide.

Formación

• 8+ years in IT applications/services or similar.
• 5 years of experience in major/high severity management.
• Advanced English Level.

Responsabilidades

• Assess the situation to determine the scope and severity of the IT crisis.
• Contain the spread of the IT crisis by isolating affected systems.
• Diagnose underlying issues causing the IT crisis.

Conocimientos

Crisis management

Technical troubleshooting

Incident response

Communication skills

Educación

Bachelor's Degree in IT, Science or similar

Herramientas

Service Now

ITIL 4 Foundation

Exigence

Fact24

Descripción del empleo

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen.

Run what runs the world.

Your role and responsibilities (Mandatory)

The Crisis Response Lead during an IT crisis is crucial for minimizing disruptions, restoring services, and mitigating potential damages. Defines, manages, and monitors processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services. A key resource, a definitive source of knowledge processes, who contributes their expertise to enhance organizational effectiveness and support the organization's vision and strategic direction.

The work model for the role is: remote.

This role is contributing to the IT Area in Mexico as Country.

You will be mainly accountable for:

• Upon detection of the IT crisis, the emergency responder promptly assesses the situation to determine the nature, scope, and severity of the incident. This assessment involves gathering information about the affected systems, identifying the root cause (if possible) of the problem, and understanding the potential impact on operations, data integrity, and security.
• Contain the spread of the IT crisis by isolating affected systems, disabling compromised accounts or services, and implementing temporary workarounds to minimize further damage. Mitigation efforts may include applying security patches, deploying intrusion detection systems, or implementing firewall rules to prevent unauthorized access or data breaches.
• Leverages technical expertise and troubleshooting skills to diagnose the underlying issues causing the IT crisis. This may involve analyzing system logs, conducting forensic investigations, and performing root cause analysis to identify vulnerabilities, exploits, or misconfigurations.

Qualifications for the role (Mandatory)

• Bachelor's Degree in IT, Science or similar.
• 8+ years in IT applications/services or similar and 5 years of experience in major/high severity management (documented in this position) is highly desirable.
• Certifications required ITIL 4 Foundation.
• Experience in working with Service Now is a must. Experience in working with Exigence and Fact24 applications are an additional advantage.
• Accountable for crises and major incidents resolution coordination.
• Advanced English Level.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.