IP Engineer

Beijing Foreign Enterprise Management Consultants Co.,Ltd.; Santiago de Querétaro; On-site; MXN 180,000 - 300,000; Full time

Job summary

Beijing Foreign Enterprise Management Consultants Co.,Ltd. seeks a proactive Technical Support specialist for onsite work in Querétaro, Mexico. You will monitor networks, restore services at 2nd level, and maintain preventive checks while designing customer-focused technical solutions.

You will resolve issues, document procedures, and prepare shift reports. Strong English skills, organization, and the ability to work independently in an international setting are essential.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Onsite position.
• 12–18 months of technical support or similar experience.
• Proven NOC/IT/ISP experience.

Responsibilities

• Network surveillance and 2nd level restoration; preventative maintenance and statistics to detect malfunctions.
• Design technical solutions based on customer requirements.
• Windows maintenance including configuration and service migration.
• Resolve issues and develop procedures to prevent recurrence.
• Analyze site outages to identify energy, carrier, TX or configuration causes.
• Prepare and interpret technical documentation; contribute to shift reports.
• Work independently and as part of a team to keep skills up to date.
• Handle standard problems per existing procedures; manage complex technical situations calmly.
• Provide technical input in conference bridges and collaborate with customers and suppliers in an international environment.
• Apply telecom knowledge to manage faults and customer demands.

Skills

Routing & Switching

English fluency

Analytical thinking

Time management

Self-starter

Education

Bachelor’s degree in Computer Science or related field

Job description

• Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances
• Design technical solutions in accordance with customer needs for requirements given
• Windows Maintenance involved, configuration, service migration.
• Solve all problems detected and ensure the correct handling of similar issues in the future.
• Analyzing all sites down cases to identify if it was due to problems related to energy, carrier, TX or configuration protocol
• Interprets / understands technical information and prepares technical documentation
• Create and send a shift report
• Working independently and within team to keep the competence and skills up to date
• Solves standard problems based on the existing procedures
• Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
• Work in an international environment, with customers and suppliers
• Use effectively telecom knowledge to manage faults and customer demands

Core Competences:

• Customer care & sense of urgency
• Ability to work on own initiative.
• Actively seeks out tasks that help develop skills and knowledge.
• Flexible and adaptable approach to problem solving.
• Actively encourage strong working relationships with other teams.
• Fluent in English: conversation and writing
• Aptitude for quickly learning technical and procedural topics
• Strong analytical and organizational skills
• Self-starter and pro-active
• Strong performance focus
• Work independently, keep own competence and skills up to date
• Basic understanding of network monitoring concepts and management tools.
• Capable of multi-tasking, good time management and prioritization of workload
• Strong knowledge about Routing and Switching, any certification as associate or professional its preferred

Minimum Qualifications & Experience Requirement

• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• Onsite position
• Min 12-18 Months experience in a Technical Support or similar role.
• Proven track record within a NOC, IT or ISP environment.
• Expertise in the following protocols :
• IPV4/IPv6
• IGP (OSPF/ISIS)
• HA (VRRP, BFD, ECP)
• MPLS (LDP/TE)
• BGP MP-BGP MPLS L2VPN / L3VPN
• QoS
• MSTP
• QinQ
• NTP
• SNMP

Certifications: Any Certification related to Telecom shall be an added advantage