International Operations Agent III

Ait Worldwide Logistics; Morelia; On-site; MXN 1,108,000 - 1,569,000; Full time

Benefits offered by this job

Medical

Prescription

Health Savings Account

Flexible Spending Accounts

Dental

Vision

Life

AD&D

Disability

Supplemental Health

Employee Support

Paid Parental Leave

Pet Insurance

401(k)

Tuition Reimbursement

Job summary

AIT Worldwide Logistics is a global freight forwarder coordinating day-to-day import/export shipments across all modes. The International Operations Agent III role requires handling customer requirements, preparing quotations, scheduling, tracking, and billing.

The position emphasizes compliance with ITAR/DG rules and collaboration with global teams to ensure on-time, on-budget delivery. Join our Chicago-based logistics group and contribute to a trusted network with 150 locations worldwide.

Qualifications

• 5+ years experience in air, ocean, import/export operations.
• 7+ years experience in freight forwarding, transportation, or logistics preferred.
• CCS/Cargowise certification is required.

Responsibilities

• Coordinate day-to-day import/export shipments and ensure details are accurate.
• Prepare profitable quotations for customers and carriers.
• Set shipping schedules and communicate with customers, carriers and ports.
• Track shipments and resolve delays, issues, and discrepancies.
• Ensure shipments are billed within company guidelines and timelines.

Skills

Air/Ocean operations

Freight forwarding

Customer service

Education

High School Degree or equivalent

Associate's Degree or equivalent

Tools

Cargowise

CCS certification

DG/ITAR compliance tools

Job description

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

AIT Ofrece

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement

• up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans) annually

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Resumen

The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Responsabilidades

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.

Calificaciones

Education Qualifications

• High School Degree or equivalent Required and
• Associate's Degree Or equivalent Preferred

Experience Qualifications

• 5+ years Experience in Air, Ocean, Import & Export operations Required and
• 7+ years Experience in freight forwarding, transportation, or logistics Preferred

Skills And Abilities

• Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency)
• General Computer Skills (Medium proficiency)

Licenses and Certifications

• CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and
• Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
• Dangerous Goods Certification Preferred

Other Skills We Hope to See

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!