Intake Specialist

Virtual Staffing Careers; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A remote staffing company is looking for a Legal Intake Specialist to engage clients, handle case documents, and provide excellent customer service. Required are strong English and Spanish skills, with a preference for candidates with customer service and sales experience in legal settings. This role offers a salary of USD $5 - $9 per hour for a full-time commitment of 40 hours per week, along with healthcare insurance and other benefits.

Servicios

Healthcare insurance

Paid time off

Sick leaves

Attendance Bonus

Retirement Plan

Formación

• Minimum 2 years of customer service experience, preferably in a U.S. Law Firm or Company.
• Experience in sales or client-facing roles is essential.
• Prior experience in a legal setting is a bonus but not required.

Responsabilidades

• Engage with potential clients via phone and email.
• Gather essential case documents for the legal team.
• Schedule and follow up on client appointments.
• Assist in drafting and filing legal documents.

Conocimientos

Strong English communication skills (C1 level)

Bilingual in Spanish and English

Customer service experience

Sales experience

Microsoft Office Suite proficiency

Attention to detail

Descripción del empleo

Passionate about helping others and skilled in legal matters? Join us as a Legal Intake Specialist! You'll be the first point of contact, collecting case information, preparing documents, and delivering excellent service. Strong English communication skills are essential.

What You’ll Be Doing:

• Engage with potential clients via phone and email, creating a welcoming and professional first impression.
• Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
• Conduct initial client assessments to determine eligibility and ensure the right cases are taken on.
• Organize and gather essential case documents to streamline the process for our legal team.
• Schedule and follow up on client appointments, ensuring timely communication and building rapport.
• Assist in drafting and filing legal documents, helping the team stay organized and efficient.
• Provide exceptional customer service, building trust and enhancing the company’s reputation through every interaction.

What We’re Looking For:

• Strong English communication skills (C1 level), both written and verbal.
• Bilingual fluency in both Spanish and English is essential.
• 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving preferably in a a U.S Law Firm or U.S Company.
• Experience in sales or client-facing roles is a must! You should be comfortable driving results and converting leads into active cases.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent attention to detail and the ability to manage multiple tasks at once.
• Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
• Prior experience in a legal setting is a bonus, but not required.
• Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
• Availability to work US business hours.

Why You’ll Love Working with Us:

• Earn a salary rate of USD $5 - $9 per hour (based on experience and skills) for a full-time commitment of 40 hours per week.
• Work from Home, no commute!
• Healthcare insurance
• Paid time off and sick leaves
• Attendance Bonus
• Retirement Plan and more!

Ready for this exciting journey? Apply now!