Installation Supervisor

KONE Corporation; Región Centro; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Opportunities to learn and grow

Comprehensive health and wellness plan

More benefits than required by law

Job summary

KONE is looking for an Installation Supervisor in Guadalajara to lead safe, high‑quality installations and ensure handovers align with scope, schedule, and budget. The role requires coordinating with builders, customers, and KONE teams to maintain continuous flow and adherence to LEAN practices.

You will guide the installation team, manage site readiness, and drive on‑site improvements while maintaining strong customer relations and ensuring a smooth handover to maintenance at project end.

Qualifications

• At least 5 years of relevant experience as an Installation Supervisor.
• Minimum schooling: Engineering or administrative degree.
• Ability to travel.
• SAP desirable.
• Excel intermediate.
• Technical English proficiency.

Responsibilities

• Lead installation teams to ensure safety, quality, and timely handovers.
• Coordinate with builders and other contractors to align schedule and scope.
• Ensure readiness for customer and maintenance handovers.
• Apply LEAN principles to improve site performance and reduce waste.
• Interface with customer, Sales, CSE and Project Manager as needed.
• Plan and organize installation activities, site storage, and logistics.
• Oversee verification of site plans, progress, and cost against the S‑plan.

Skills

Technical English

People leadership

Lean principles

Education

Engineering or administrative degree

Tools

SAP

Excel

Job description

Founded in 1910, KONE is a global leader in providing elevators, escalators and automatic doors for buildings, as well as maintenance and modernization solutions that add value to buildings throughout their lifecycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in more than 60 countries around the world have helped us achieve our position as a leader in innovation and sustainability with repeated recognition from Forbes, Corporate Knights for clean capitalism and others.

We are looking for an Installation Supervisor for Guadalajara.

As our Installation Supervisor you will be responsible for safe, high-quality, and efficient installation of the KONE solution, adhering to the agreed scope of work, schedule, and budget. You will ensure proper site preparation and readiness, leads the installation team, verifies the installation deliverables, coordinates with the builder and other contractors and ensures readiness for customer and maintenance handovers. The Installation Supervisor is responsible also for following and continually improving standard ways of working in adherence to LEAN principles. The Installation Supervisor proactively leads the installation teams to prevent interruptions and ensure smooth installation flow. The Installation Supervisor serves as the KONE interface with the customer and other stakeholders throughout the installation process, supporting Sales, CSE and Project Manager as needed.

Some of the main functions are:

• Accountable for safety, quality, and productivity during installation and handovers, and for raising and actioning corrective actions to any detected non-conformities
• Responsible for the use of correct KONE installation methods and tools by the installation team, and for proper risk assessment for parts of installation where KONE method is not feasible.
• Responsible for proactive site preparations, site readiness, customer deliverables to KONE, site visits and audits, including resolution of non-conformities with customer (supported by Project Manager as needed)
• Responsible for verifying the site execution plan and financial forecast as part of the pre-delivery review, assuming site execution responsibility, and thereafter installation activities and handovers.
• Responsible for maintaining realistic MS 3c (material delivery to site) throughout the S-plan, and for confirming of S-plan milestones 3 – 5z.
• Responsible for the verification of payment status according to S-plan concept and contract terms (supported by Project Admin and Project Manager, where applicable)
• Responsible for planning and organizing installation activities, site storage and logistics, and needed resources and tools.
• Requests materials to site (MS 3x), confirms arrival of KONE materials to site (MS 3c), receives other materials and services at the site, and performs Goods Receipt.
• Performs handover to installation team (KONE and subcontractors), clarifying the scope of work, completion date and other necessary customer milestone dates, as well as target installation hours for own KONE fitters.
• Organizes continuous huddles with the installation team to empower them and proactively prevent interruptions, ensure smooth, continual flow of work on site, with a focus on efficiency and waste reduction.
• Achieves targets for variation sales and change orders during installation, ensures costs attributable to others are claimed and collected.
• Verifies quality of installation and ensures installation the scope of work is completed. Is accountable for final testing of the equipment and for closing any raised items (tester, customer, third party inspector, as is applicable). Completes a successful handover to maintenance.
• Responsible for quality claims/feedbacks, time sheet approvals, installation documentation, reporting of installation progress, status, cost accumulation, and risks, and managing schedule and other changes.
• Responsible for the management of environmental aspects of the installation (waste and hazardous material handling).

Customer Relationship management:

• Acts as the primary contact for the customer regarding site management, proactively communicating and using related tools.
• Responsible for all project related communication with customer during the project delivery phase in those cases when the Supervisor is acting as a PM.
• Ensures customer satisfaction with proactive and timely communication, professional installation process, as well as safety and quality of installation.

People leadership and subcontractor relations:

• Responsible for verifying that installers, testers and other contractors on site are trained, certified, competent, and capable of performing each installation task.
• Accountable for site operatives’ safety, motivation and wellbeing.
• Responsible for identifying field operative training needs and communicating these to respective line managers, HR, installation subcontracting companies and procurement.
• Responsible for managing and developing the performance of the team and individuals.
• Responsible for developing and maintaining a proactive and professional relationship with subcontractors’ installation team and ensures they meet their commitments.

Continual improvement:

• Responsible to follow and continually improve standard ways of working according to LEAN principles.
• Motivates and empowers the installation team to identify waste and make improvements, with a focus on teamwork and collaboration.
• Supports and coaches the installation team to improve their standard ways of working.
• Continually identifies and shares opportunities, root causes and improvement ideas with the team and other collaborators, applying lean tools (Go&See, retrospectives, improvement sessions).
• Promotes success stories of team improvements, recognizing and rewarding efforts to drive continuous improvement.

What do we require?

-At least 5 years of relevant experience as an Installation Supervisor

-Minimum schooling: Engineering or administrative career.

-Ability to travel

-SAP desirable

-Excel intermediate

-Technical English

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe that diversity drives innovation:

- We value your authentic self

- Diversity, equity and inclusion are embedded in our strategy and values.

- Collaborative, creative and supportive work environment.

- Passionate about safety, quality and innovation.

- We care about the communities where we live and work.

Some of our many benefits include:

- Competitive salary

- Opportunities to learn and grow

- Comprehensive health and wellness plans for the whole family

- More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and disability or any other basis. federal, state or local protected class.