Soporte Tecnico NEB / Guadalajara

Kone México; Región Centro; Presencial; MXN 400.000 - 720.000; Jornada completa

Descripción de la vacante

KONE Mexico in Guadalajara is seeking a Technical Field Support Engineer to ensure smooth installation and optimal performance of our elevator and escalator solutions. You will provide expert technical assistance on digital tools, APF, software, and BIM, both remotely and on-site, and train local teams while collaborating with global groups.

You should have strong problem-solving skills, a proactive mindset, and willingness to travel as needed.

Formación

• Strong technical understanding of product and service solutions including digital tools and BIM.
• Ability to train and mentor local staff and trainers during site visits.
• Willingness to travel as needed and adapt to customer requirements.

Responsabilidades

• Provide on-site and remote technical assistance to ensure installations meet specifications.
• Support installation methods and troubleshooting tools with global teams.
• Deliver scheduled technical training sessions and coaching for local teams.
• Prepare quality reports and drive continuous improvement with safety in mind.

Conocimientos

Troubleshooting

Customer support

Training

Travel readiness

Educación

Engineering degree

Herramientas

APF

BIM

Software tools

Descripción del empleo

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our Technical Field Support Engineer for KONE Mexico based in Guadalajara? Do you have a strong technical grasp of product and service solutions that meet customer expectations, including digital tools, APF, software, and BIM? Are you confident in your holistic understanding of products and corrective action processes? Do you understand the norms and requirements applicable to each project and ensure compliance at every stage? Do you take safety and environmental sustainability into account when choosing solutions? Are you fluent in English and comfortable using IT tools to support your work? Are you flexible and willing to travel as needed?

As our Technical Field Support Engineer, you will play a vital role in supporting our Front Lines and Supply Operations teams by providing expert technical assistance—both remotely and on-site. You’ll ensure smooth installation and optimal performance of our solutions, including support on digital tools, APF, software, and BIM-related topics. In this role, you will provide specialized technical support to guarantee that all installations meet customer specifications and ride comfort expectations. You will also contribute to product development initiatives by participating in audits, piloting new products and solutions, and implementing improvements that enhance quality and efficiency across our operations. You will collaborate closely with global teams to support the development of installation methods and troubleshooting tools, ensuring that our processes and practices remain effective and up to date. Training will also be a key part of your work—you’ll coach and mentor local trainers and employees during site visits, as well as deliver scheduled technical training sessions. By partnering with both global and local training centers, you’ll help strengthen the technical competence and performance of our teams. Quality and safety are at the heart of this position. You’ll prepare quality reports after each site visit, identify issues requiring corrective actions, and follow up through the established KONE processes. You will actively participate in closing reviews to capture lessons learned and ensure continuous improvement. Additionally, you will strictly adhere to all KONE and customer safety guidelines, report safety concerns, and take immediate action. Together with the Technical Field Support Manager, you will plan daily work allocation, monitor performance against KPIs and SLAs, and drive continuous improvement initiatives to ensure operational excellence.

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• Comprehensive health and wellness plans for the entire family
• More benefits than required by law

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.