Ing. Jr Calidad Proveedores

Medline Industries, LP; Mexicali; Presencial; USD 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player seeks a detail-oriented professional to manage customer complaints effectively. In this role, you will investigate issues, issue replacements, and coordinate inspections of new products. Your analytical skills will help identify preventive actions to enhance product quality. This position offers a dynamic work environment where you will engage with various teams to ensure compliance and support risk management activities. If you are passionate about problem-solving and thrive in a fast-paced setting, this opportunity is perfect for you.

Formación

• Bachelor's degree in Engineering, Science, Math or related technical field required.
• Experience in problem-solving and time management is essential.

Responsabilidades

• Investigate customer complaints and ensure timely resolution.
• Coordinate inspections and maintain product documentation.

Conocimientos

Problem Solving

Time Management

Analytical Skills

Educación

Bachelor's degree in Engineering

Bachelor's degree in Science

Bachelor's degree in Math

Herramientas

MS Office Suite

Descripción del empleo

Responsibilities

1. Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
2. Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
3. Run monthly or quarterly complaint trend reports per SOP.
4. Coordinate stock checks and rework of product as required in response to complaints.
5. Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
6. Coordinate or perform inspections of new products or products from new vendor at branches and factories.
7. Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
8. Create and maintain inspection procedures.

Required Experience

1. Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.
2. Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
3. Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
4. Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
5. Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
6. Position may require up to 10% travel.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.