In Room Dining Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, dubbed “the aquarium of the world” by oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, the resort is part of the exclusive Costa Palmas community, featuring a private marina, a members-only beach, and a yacht club along a two-mile stretch of pristine white sand and the warm waters of the Sea of Cortez. Los Cabos is a favorite luxury destination, ideal for Four Seasons’ expansion in Mexico. Guests can enjoy activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the In Room Dining Coordinator:

Responsible for answering phone calls and taking room service orders professionally, efficiently, and courteously. This role requires strong communication skills, a focus on customer service, and the ability to work well under pressure in a fast-paced environment. The Order Taker plays a vital role in ensuring guests receive an exceptional in-room dining experience.

What you will do:

• Answer calls and take orders accurately, noting special requests or dietary restrictions, and communicating clearly with kitchen and delivery staff.
• Maintain knowledge of the menu, including food and drink options, specials, and preparation times. Offer suggestions based on guest preferences.
• Enter orders correctly into the system and confirm details with guests before processing.
• Relay orders to the kitchen and inform delivery staff of specific instructions.
• Handle special requests like customizing orders or accommodating allergies.
• Monitor order progress to ensure timely delivery and follow up on delays or issues.
• Charge orders to guest accounts, process payments, and issue receipts as needed.

What you bring:

• Fluency in Spanish and English to communicate effectively with diverse guests.
• At least 2 years of experience in In-Room Dining, Guest Experience, or a Call Center environment.
• Preferred: 1+ year in a luxury hotel or high-end hospitality setting.
• Ability to sit or stand for extended periods and work effectively in an office or call center environment.
• Strong organizational skills to manage multiple tasks in a fast-paced setting.
• Familiarity with Micros or similar POS systems.

*Applicants must have current work authorization in Mexico.*

What we offer:

• Compensation: Competitive salaries with an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo.
• Uniforms: Complimentary dry cleaning for uniforms.
• Training & Development: In-house workshops for staff and management.
• Recognition: Service awards, Employee of the Month, and Employee of the Year.

Service Culture:

Four Seasons ranks among the world's best hotels. Our greatest asset is our people, and we believe everyone should have dignity, pride, and satisfaction in their work.

Learn more about us:

• Company Site: https://www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs