In Room Dining Coordinator

Four Seasons Hotel; Baja California; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hotel in Baja California is seeking an In Room Dining Coordinator who will enhance guests’ dining experiences through exceptional service. The candidate will be responsible for managing room service orders, addressing guest needs, and ensuring satisfaction in a fast-paced luxury environment. Applicants should possess strong communication skills and a minimum of 2 years' experience in similar roles.

Servicios

Competitive salaries

Annual incentive plan

Shuttle service

Complimentary uniform dry cleaning

Employee recognition programs

Formación

• Fluency in Spanish and English.
• At least 2 years of relevant experience.
• Preferred experience in luxury hospitality.

Responsabilidades

• Answer calls and take orders accurately.
• Maintain knowledge of the menu and provide recommendations.
• Ensure timely delivery of in-room dining orders.

Conocimientos

Communication

Customer Service

Organizational Skills

Herramientas

POS systems

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, dubbed “the aquarium of the world” by oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, our resort is part of the exclusive Costa Palmas community, featuring a private marina and a members-only beach and yacht club along a two-mile stretch of pristine white sand and the warm waters of the Sea of Cortez. Los Cabos is a premier destination for luxury travelers, and we are excited to expand our presence in Mexico. Guests can enjoy activities such as swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about us:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of the In Room Dining Coordinator:

The In Room Dining Coordinator is responsible for answering phone calls and taking room service orders professionally and courteously. This role requires strong communication skills, customer service focus, and the ability to work efficiently under pressure. The coordinator ensures guests receive an exceptional in-room dining experience.

What you will do:

• Answer calls and take orders accurately, noting special requests and dietary restrictions, and communicate these to the kitchen and delivery staff.
• Maintain a thorough knowledge of the menu, including specials and preparation times, and provide recommendations to guests.
• Enter orders into the system accurately, confirm details with guests, and relay orders promptly to the kitchen and delivery staff.
• Address special requests, track order progress, and ensure timely delivery.
• Process payments and issue receipts, ensuring correct billing to guest accounts.

What you bring:

• Fluency in Spanish and English to communicate effectively with diverse guests.
• At least 2 years of experience in In-Room Dining, Guest Experience, or Call Center environments.
• Preferred experience in a luxury hotel or high-end hospitality setting.
• Ability to sit or stand for extended periods and work in a fast-paced environment.
• Strong organizational skills and familiarity with POS systems like Micros.

*Applicants must have current work authorization in Mexico.*

What we offer:

• Competitive salaries and an annual incentive plan for managerial roles at Department Head level.
• Shuttle service from San Lucas and San Jose del Cabo.
• Complimentary dry cleaning for uniforms.
• In-house training workshops for staff development.
• Employee recognition programs including Service Awards, Employee of the Month, and Employee of the Year.

Our Service Culture:

Four Seasons ranks among the world's best hotels, thanks to our dedicated people. We believe everyone should have a sense of pride and satisfaction in their work.

Learn more at:

• Company Site: https://www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs