Implementation Engineer

ThousandEyes (part of Cisco); Ciudad de México; Presencial; MXN 458,000 - 643,000; Jornada completa

Descripción de la vacante

A leading software solutions provider is seeking a Customer Engagement Specialist to work closely with enterprise clients in Mexico City. This role will involve guiding customers on deploying their solutions and ensuring successful implementation. The ideal candidate will have a strong customer-focused attitude, 3-5 years in a customer-facing role, and expertise in network architecture. The position requires excellent communication skills and the ability to manage multiple projects concurrently.

Formación

• 3-5 years working in a customer-facing role required.
• Project management and consulting experience is mandatory.
• Experience maintaining or implementing LAN/WAN environments.

Responsabilidades

• Guide customers on deploying and implementing the ThousandEyes product.
• Implement ThousandEyes in customer environments efficiently.
• Engage with customers to deliver product integration services.

Conocimientos

Customer first attitude

Outstanding communication skills

Problem-solving skills

Deep technical acumen

Project management experience

Technical expertise in network architecture

Cloud/SaaS software product experience

Educación

Bachelor’s or advanced degree in a technical field

Herramientas

Cisco certification (CCNA)

Juniper certification (JNCP)

Descripción del empleo

About The Role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

What You’ll Do

• Guide customers on deploying and implementing the ThousandEyes product
• Implement ThousandEyes in customer environments in an efficient and cost-effective manner
• Engage with customers to deliver product implementation and integration services
• Lead many projects concurrently, understanding current and future action items
• Delivery of training and industry best practice discussions
• Build value-based relationships with customers, leading to referral and renewal
• Leverage enterprise data analytics to track and report on customer engagement
• Contribute to best practice creation and maintenance
• Track and report on utilization and work performed
• Special projects as assigned
• Identification of potential product/services upsell or cross-sell opportunities

Qualifications

• A standout _customer first_ attitude
• Bachelor’s or advanced degree in a technical field, or equivalent working experience
• At least 3-5 years working in a customer-facing role
• Project management and consulting experience mandatory
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc.)
• Experience with Cloud/SaaS software products is a plus
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Outstanding communication and problem-solving skills
• Deep technical acumen
• Enjoy a fast-paced, multifaceted environment
• Able to prioritize and accomplish tasks in tight timeframes
• English and Portuguese written and spoken communication skills (at C1/native level)

Equal Employment Opportunity: Cisco ThousandEyes is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. We encourage you to apply even if you do not meet every single qualification.