Identity Access Management Specialist

NTT DATA; Guadalajara; Híbrido; MXN 18,000 - 25,000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an Identity Access Management Specialist to join our Guadalajara team. This role involves supporting IAM solutions, managing incident resolutions, and collaborating on strategic development. Ideal candidates should possess strong analytical skills and substantial IAM experience.

Formación

• Minimum of 5-10 years with IAM, with at least 2 years leading technical initiatives.
• Strong experience with ForgeRock Access Management and Directory Services.
• Hands-on experience with CIAM concepts and protocols.

Responsabilidades

• Manage incident resolution and support CIAM architecture.
• Conduct application health checks and support integration of IDPs.
• Collaborate with internal teams for issue resolution.

Conocimientos

Incident management

Technical documentation

Scripting

Problem-solving

Educación

Bachelor's degree in Information Technology, Computer Science, Business or related field

Herramientas

ServiceNow

Jira

Datadog

GitHub

Gitlab

Descripción del empleo

Req ID:334125

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Identity Access Management Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Summary :

Responsible for supporting the operational stability, integration, and strategic development of IAM solutions. Manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.

Essential Functions:

• Support CIAM architecture, physical design, and technology strategy.
• Triage and resolve P3/P4 tickets related to ForgeRock CIAM components.
• Conduct daily application health checks and sanity testing.
• Support integration and troubleshooting of Social Identity Providers (IDPs).
• Participate in incident management and root cause analysis.
• Attend command center calls and provide real-time issue updates.
• Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution.
• Maintain and update technical documentation and knowledge base articles.
• Generate operational and performance reports as needed.
• Ensure smooth transition of project deliverables to support CIAM operations teams.
• Handle escalated cyber incidents for CIAM Operations team, handling DDoS attacks, etc.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business or related field
• • Minimum of 5-10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams.
• • Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway

Knowledge & Skills:

• Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG).
• Strong understanding of CIAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP).
• Experience with incident and ticket management tools (e.g., ServiceNow, Jira).
• Familiarity with monitoring tools and log analysis. (e.g. Datadog)
• Experience supporting CI/CD Pipelines (e.g. Github, Gitlab)
• Skilled in maintaining documentation (e.g JIRA, Confluence)
• Skilled in basic scripting (e.g. Python, Javascript)
• Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
• Knowledge in supporting deployment from stage and production

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.