IB / OB Area Manager, Worldwide Operations

Amazon Inc.; Región Centro; On-site; MXN 400,000 - 680,000; Full time

Job summary

Amazon is hiring an Area Manager to lead a team of Amazon Associates in a distribution warehouse on-site. The role emphasizes safety, quality, attendance, and engagement, with shift flexibility including weekends and overnights.

You will mentor teammates, assign duties, and drive daily operations to meet customer demand while ensuring policy compliance. Bachelor's degree and 1+ year of people-management experience are required; strong English communication is essential.

Qualifications

• Bachelor's degree or equivalent.
• 1+ year of employee and performance management experience.
• Experience in English-language communication skills, both written and verbal.

Responsibilities

• Day-to-day management of the site, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Lead a direct/indirect team to ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.
• Support and assign job duties to process assistants.
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition and communication programs.
• Ensure procedures are followed for building security and product loss prevention.
• Partner with the management team to establish and maintain quality control standards.
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality.

Skills

Employee management

Performance management

English communication

Team leadership

Education

Bachelor's degree or equivalent

Tools

Tableau

Quicksight

Job description

Description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager. We promise you will have your leadership capacity stretched to its full potential. As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations as an Area Manager.

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates in a distribution warehouse environment. Your main focus will be motivating, mentoring and coaching your team. As a servant leader, the OB Area Manager will ensure that their team of Amazon Associates have all the tools needed to succeed for any task during a shift. Engaging with your team during a shift to ensure that the highest levels of safety, quality, attendance performance and engagement are maintained are core functions of the role. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!

What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of stow, receive and delivering their order to meet or exceed their expectations!

As an Area Manager, you will be in charge of part of the operation of our work centers during an assigned shift. These operations involve the management of human, technological and physical resources to ensure the correct execution of the daily operation plan aligned with results.

Job requirement:

• This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts.
• Ability to work overtime both in peak season and as needed.

Key job responsibilities

• Day-to-day management of the site, overseeing the operation that focuses on the delivery of Amazon orders direct to customers
• Lead a direct/indirect team to ensure that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs
• Support and assign job duties to process assistants
• Communicate policies to Associates and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed
• Create, manage, and support recognition and communication programs
• Ensure procedures are followed for building security and product loss prevention
• Partner with the management team to establish and maintain quality control standards
• Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality

Continuous improvement pillar:

• Propose, plan and execute continuous improvement strategies that seek continuous operational efficiency.

Industrial Safety Pillar:

• During the shift, you are the main person in charge of safeguarding the well-being of the personnel under your charge, being directly or indirectly hired by the company.

Pilar Talent Management:

• Being a manager at Amazon is a privilege and a responsibility, as a manager, you will be focused on hiring and developing a workforce who will become the next Amazon leaders.

Operational Pillar:

• Review the operational forecast and determine productivity requirements for the operation.

Basic Qualifications

• Bachelor's degree or equivalent
• 1+ years of employee and performance management experience
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of data warehousing and data modeling
• Experience with data visualization using Tableau, Quicksight, or similar tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.