IAM Provisioning Specialist

Next Matter; Ciudad de México; A distancia; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A leading technology company is looking for an IAM Provisioning Admin to manage user access across various enterprise applications including Okta and Workday. The ideal candidate will have over 2 years of experience in IT provisioning, a strong understanding of access control principles, and excellent documentation skills. This remote position offers competitive compensation and benefits, as well as equity awards based on performance.

Servicios

Competitive base salary

Benefits package

Equity awards based on performance

Formación

• 2+ years of experience in IT provisioning or identity lifecycle management.
• Hands-on experience managing access in Okta, Workday, and Active Directory.
• Solid understanding of access control principles like least privilege.

Responsabilidades

• Provision, update, and revoke user access for various systems.
• Resolve access-related service tickets and permission discrepancies.
• Maintain accurate logs of all provisioning transactions.

Conocimientos

IT provisioning

Customer support

Access control principles

Documentation skills

Herramientas

Okta

Workday

Active Directory

ServiceNow

Descripción del empleo

About the team

The IAM Provisioning Admin is a hands-on identity operations professional responsible for the provisioning, modification, and deprovisioning of user access across enterprise applications and systems. This role enforces the organization’s access control standards, regulatory requirements, and accuracy of identity lifecycle processes. Provisioning Admins are the front-line executors of identity governance, ensuring access is granted swiftly, precisely, and in full compliance with defined policies and security frameworks.

About the role

Access Fulfillment & Identity Lifecycle

• Provision, update, and revoke user access for systems such as Okta, Active Directory, and regulated business applications based on HR inputs and approved access requests.
• Process identity changes for joiners, movers, and leavers according to standardized workflows and service-level expectations.
• Assign users to appropriate roles and groups by applying established RBAC models.

Tool & Platform Operations

• Operate and manage provisioning activities through identity systems including Okta, Active Directory, ServiceNow, and Workday.
• Maintain complete, accurate, and auditable logs of all provisioning-related transactions.

Access Issue Resolution

• Resolve access-related service tickets, login issues, and permission discrepancies.
• Partner with application and support teams to troubleshoot and correct identity provisioning errors.

Audit & Compliance Support

• Support internal and external audits by gathering evidence, identifying gaps, and remediating exceptions.
• Conduct recurring user access reviews for regulated applications to ensure ongoing compliance with entitlement policies.
• Document and confirm access levels as part of formal compliance attestations (e.g., SOX, ISO 27001).
• Collaborate with compliance teams to ensure provisioning activities align with regulatory expectations and audit standards.

Process Integrity & Documentation

• Maintain and routinely update standard operating procedures (SOPs) for provisioning activities.
• Ensure documentation accurately reflects the current provisioning logic, particularly as application capabilities and access requirements evolve.
• Coordinate with application owners, IAM Analysts, and IAM Engineers to incorporate application updates into documented processes.
• Identify and escalate manual pain points to support automation and efficiency improvements.

This role is categorized as a Remote position. U.S. employees may live in any of the 50 United States, with limited exceptions. In addition to a competitive base salary and benefits, this position is eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 2+ years of experience in IT provisioning, Service Desk operations, or identity lifecycle management.
• Hands-on experience managing access in Okta, Workday, and Active Directory.
• Solid understanding of access control principles such as least privilege and RBAC.
• Working knowledge of compliance-related access processes, including attestations and audit documentation.
• Demonstrated ability to provide strong customer support and user communication, including resolving access issues through direct interaction with employees.
• Familiarity with regulatory frameworks (e.g., NIST, SOX, ISO 27001).
• Strong documentation skills and attention to operational accuracy.

Get to know us

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you require accommodation, please contact your recruiter directly.