I&O Service Coordinator

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking an S&T Service Coordinator to ensure the stability and performance of IT infrastructure. In this role, you'll oversee compute servers, network services, and collaborate with cross-functional teams to enforce service level agreements. The position offers opportunities for continuous learning and development, flexible work arrangements, and family benefits. Join a diverse and inclusive team where your contributions can make a significant impact on operational efficiency and service delivery.

Servicios

Opportunities for daily learning and development

Access to internal digital platforms

Leadership development programs

Flexible work arrangements

Family benefits, including discounts and scholarship programs

Formación

• Experience with IT-OT infrastructure and monitoring tools.
• Ability to manage vendor compliance and service agreements.

Responsabilidades

• Oversee stability and performance of IT infrastructure services.
• Manage day-to-day operations and troubleshoot networking services.

Conocimientos

Verbal and written communication in Spanish & English

Network CCNA certification

ITSM processes (ITIL V4 certification)

Vendor management skills

Problem-solving mindset

Herramientas

Monitoring tools

Cloud services

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers, and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

We are looking for an S&T Service Coordinator responsible for overseeing and ensuring service stability, availability, and performance of IT infrastructure. This role manages Compute servers, Network (IT/OT), Power, and cooling devices for Telecommunication rooms and End User services, aligned with ITSM processes and managing our third-party service providers.

Your Impact

As I&O Service Coordinator, your responsibilities include:

• Ensuring stability, performance, and availability of I&O Infrastructure services.
• Overseeing day-to-day operations, validating technical designs, and troubleshooting networking services (WAN, LAN, Wireless).
• Running key ITSM processes: Incident, Change, and Problem Management.
• Acting as owner of system monitoring, working with One PepsiCo Operations Center to minimize downtime and improve operational efficiency through MSPs.
• Collaborating with cross-functional teams to enforce SLAs and manage contract services.

Qualifications

Who Are We Looking For?

• Verbal and written communication skills in Spanish & English.
• Network CCNA certification or equivalent skills.
• ITSM processes (ITIL V4 certification): Incident, Problem, and Change Management.
• Experience with monitoring tools and understanding of IT-OT infrastructure.
• Technical expertise in compute (servers, cloud services).
• Vendor management skills to ensure compliance and service agreements.
• Knowledge of cybersecurity policies and industry regulations.
• Ability to plan and allocate resources, and report using KPIs.
• Experience in controlling operational budgets, including forecasting, collaborating with Finance and Procurement.
• Problem-solving mindset.

We encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities for daily learning and development through various programs.
• Access to internal digital platforms for self-learning.
• Leadership development programs.
• Role-specific training.
• Learning experiences with internal and external providers.
• Recognition programs for achievements and milestones.
• Financial wellness programs.
• Flexible work arrangements to balance personal and professional life.
• Family benefits, including Wellness Line, discounts, scholarship programs, and aid plans.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We believe diversity fosters innovation and strengthens our organization.