I&O Senior Analyst, Cloud & End-User Experience LATAM

PepsiCo Inc.; Xico; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Learning programs

Wellness programs

Flexible working arrangements

Discounts and perks

Job summary

PepsiCo Inc. in Mexico is seeking an I&O Senior Analyst to drive governance, execution, and continuous improvement of Cloud, Infrastructure and Operations within Strategy & Transformation for CARICAM and IB regions.

You will collaborate with regional and global IT teams to ensure high-quality end-user support and effective lifecycle management. You will also manage executive and VIP support capabilities, coordinate with vendors, and advance the Technology Lifecycle Management program to ensure

Qualifications

• Experience leading POCs, pilots and technology evaluations.
• Strong analytical and problem-solving skills.
• 3+ years in investment and expense budget lifecycle management.
• 3+ years managing vendors in multilingual environments.
• Experience identifying AI-driven opportunities to improve IT operations and data analytics.
• 3+ years in design and optimization of financial management processes.
• Advanced English language proficiency.
• International experience in worldwide multinational enterprises.

Responsibilities

• Ensure end-to-end support processes for users across LatAm locations, acting as SPOC for incident resolution and requirements fulfillment.
• Drive incidents alignment with Critical Incident Management Processes affecting regional users.
• Lead multiyear investment agenda for regional TLM strategy and provide insights to I&O leads in LATAM.
• Support CTO leads to develop proofs of concept and pilots to validate technology and processes.
• Produce market trend analyses and indicators to enable IT innovation and digitalization.
• Feed governance and tools regarding ITO innovation to improve customer satisfaction.
• Maintain alignment with Global IT Service Management processes and controls.
• Manage budget baseline and investment expense tracking; provide consultancy as needed.
• Support Global programs ensuring local implementation in CARICAM and IB regions.
• Collaborate with global vendors to drive value delivery for the organization.

Skills

POCs & pilots

Analytical thinking

Budget lifecycle

Vendor management

AI opportunities

Financial process design

English proficiency

International experience

Job description

PepsiCo Inc. in Mexico is seeking an I&O Senior Analyst to drive governance, execution, and continuous improvement of Cloud, Infrastructure and Operations within Strategy & Transformation for CARICAM and IB regions.

You will collaborate with regional and global IT teams to ensure high-quality end-user support and effective lifecycle management. You will also manage executive and VIP support capabilities, coordinate with vendors, and advance the Technology Lifecycle Management program to ensure