Hybrid Operations Analyst — Reliability & Optimization

PPG Industries (UK) Limited; Santiago de Querétaro; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Medical insurance

Life insurance

On-site with Flex Friday

Descripción de la vacante

PPG Industries (UK) Limited is seeking an Operations Analyst II to support daily performance, reliability, and continuous improvement of operational and technology services. You will monitor systems, troubleshoot incidents, analyze operational issues, and collaborate with teams to maintain efficient business operations.

You will report to a regional supervisor. The role requires a Bachelor\'s degree in IT/CS/Business/Engineering (or equivalent) and at least 2 years in operations or IT services,

Formación

• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent work experience.
• Minimum 2 years of experience in operations, technical support, IT services.
• Troubleshooting
• Knowledge with applications and experience with ticketing or operational management tools.
• Fluent written and verbal communication skills in English.

Responsabilidades

• Monitor operational applications and infrastructure to ensure service availability and performance.
• Troubleshoot incidents, service requests, and operational issues promptly.
• Collaborate with other teams and external partners to identify causes and implement corrective actions.
• Escalate critical issues to appropriate support teams and management.
• Maintain accurate records of incidents, resolutions, procedures, and operational documentation.
• Support process improvement programs and identify opportunities to increase efficiency and service quality.

Conocimientos

Troubleshooting

Fluent English

Collaboration

Educación

Bachelor's degree in IT / CS / Business / Engineering

Herramientas

Ticketing systems

IT service management tools

Descripción del empleo

PPG Industries (UK) Limited is seeking an Operations Analyst II to support daily performance, reliability, and continuous improvement of operational and technology services. You will monitor systems, troubleshoot incidents, analyze operational issues, and collaborate with teams to maintain efficient business operations.

You will report to a regional supervisor. The role requires a Bachelor\'s degree in IT/CS/Business/Engineering (or equivalent) and at least 2 years in operations or IT services,