Hybrid Helpdesk Associate - Part-time

NTT DATA; Guadalajara; Presencial; MXN 120,000 - 180,000; A tiempo parcial

Descripción de la vacante

Una empresa innovadora busca un Asociado de Helpdesk a tiempo parcial para unirse a su equipo en Guadalajara. Esta posición ofrece la oportunidad de trabajar en un entorno de TI, brindando soporte técnico y atención al cliente. Con un enfoque en el crecimiento profesional, la empresa ofrece un paquete competitivo que incluye seguros médicos, días personales y un ambiente inclusivo. Si estás listo para unirte a un equipo dinámico y contribuir a un servicio excepcional, esta es la oportunidad perfecta para ti.

Servicios

Seguro médico (tú y tu familia)

Bono de Navidad de 30 días

10 días de vacaciones

Bono de vacaciones del 50%

Días personales (5 al año)

Tickets de despensa (12% del salario base)

Fondo de ahorro

Descuentos en ópticas seleccionadas

Oportunidad de crecer en la empresa

Formación

• 6 meses de experiencia en atención al cliente.
• Disponibilidad para trabajar 22.5 horas a la semana.

Responsabilidades

• Soporte general L1 para hardware y paquetes de MS Office.
• Documentar pasos de solución y descripción detallada de incidentes.

Conocimientos

Atención al cliente

Inglés avanzado

Soporte técnico

MS Office

Descripción del empleo

Req ID: [[304069]]

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Part Time Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate - PartTime - to join our team in Guadalajara.
Location: Guadalajara, Jalisco, Mexico.

Requirements:

1. Availability to work 22.5 hours per week
2. Advanced English
3. Looking to work in IT Environment
4. 6 months of experience in Customer Service

We Offer:

1. Competitive salary
2. Grocery Tickets - 12% of base salary
3. 30 days of Christmas bonus
4. 10 days of vacations
5. 50% Vacation bonus
6. Savings Funds
7. 5 personal days per year
8. Medical insurance (You and your family)
9. Life insurance
10. Dental Insurance
11. Discounts with selected Optics
12. Opportunity to grow in the company

Activities:

1. General L1 support for hardware and MS Office packages
2. Advance technical support for in-house applications and developments
3. Answer technical support calls providing and escalating to other support groups
4. Provide support based on email generated requests or reports
5. Document troubleshooting steps and detailed description of the customer incidents and requests
6. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.