Hybrid Field Service Manager - IT Dispatch & Field Ops

DXC Technology Morocco

Ciudad de México

On-site

MXN 500,000 - 700,000

Full time

14 days+

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Job summary

DXC Technology Morocco is seeking a seasoned leader to head field service operations, coordinating technicians and ensuring strong geographic coverage in support of client SLAs. You will supervise distributed teams, optimize dispatch, plan coverage, and monitor KPIs.

Fluency in Spanish and English is required, with clear communication to clients and internal teams across regions. Join a global services environment focused on delivering reliable IT support, incident management, and proactive

Qualifications

Proven experience leading field technician teams across multiple locations.
Experience coordinating technical services and dispatch operations.
Fluency in Spanish and English, both speaking and writing.
Experience in IT service operations or managed services.
Familiarity with ticketing and incident management tools.

Responsibilities

Lead and supervise dispersed field technician teams across wide geographic areas.
Coordinate dispatch and technician scheduling to meet service requirements.
Plan and manage geographic coverage for timely response to service requests.
Monitor SLAs, KPIs, productivity, and response times.
Drive continuous improvement in resource allocation and service delivery.
Communicate with clients and internal teams in Spanish and English.