Human Resources Associate (Mexico)

OperationsArmy; Ciudad de México; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

Join OperationsArmy as an On-Call HR Support Specialist, providing essential HR support during off-hours in a fully remote, part-time role. You will triage HR inquiries, ensure employee satisfaction, and streamline processes, supporting a fast-paced environment. Ideal candidates have 2+ years in HR or customer service and excellent organizational skills.

Formación

• 2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment.
• Strong knowledge of HR operations, benefits, and timekeeping practices.
• Able to work independently and respond reliably during off-hours.

Responsabilidades

• Monitor and respond to HR-related emails during assigned hours.
• Prioritize issues and maintain a follow-up list for the HR Generalist.
• Provide accurate, timely information related to overtime and scheduling policies, health insurance, and employee benefits.
• Escalate urgent matters based on established protocols.
• Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries.

Conocimientos

HR operations knowledge

Customer support experience

Excellent written English

Organizational skills

Proficient with Paylocity

Proficient with Google Drive

Herramientas

Paylocity

Square

Homebase

Guidelines

Google Drive

Descripción del empleo

About the job Human Resources Associate (Mexico)

On-Call HR Support Specialist (Fully Remote, Part-Time)

We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours. This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours. It is critical to maintaining operational continuity in a fast-paced environment.

Role Overview

As an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays. You will triage incoming issues, resolve routine questions, and escalate urgent matters when needed. Your work will support employee satisfaction and help streamline internal HR processes.

What You Will Do

Off-Hours HR Support and Triage

Monitor and respond to HR-related emails during assigned hours

Prioritize issues and maintain a follow-up list for the HR Generalist

Provide accurate, timely information related to:

Overtime and scheduling policies

Health insurance and employee benefits

Other routine HR topics

Escalate urgent matters based on established protocols

Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries

What We Are Looking For

Must-Have Experience

2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment

Strong knowledge of HR operations, benefits, and timekeeping practices

Excellent written English and strong organizational habits

Able to work independently and respond reliably during off-hours

Proficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive

Nice to Have

Experience supporting remote or distributed teams

Familiarity with knowledge base or internal documentation tools