Hub Scib Service Delivery Analyst

Buscojobs México; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción del empleo

Sr IT Analyst (Temp)

The problem investigator is responsible for end-to-end operational management of IT Problem Management globally. The Problem Investigator will drive the operational aspects of problems root cause analysis, identify corrective actions and leverage IT Service improvement. This role will coordinate problem investigations among IT Suppliers, IT Service owners, and IT Operations. The problem investigator will analyze incident chronology, asset history, monitoring events, and IT activities schedules, and set the strategy for IT Service improvement projects and known errors correction.

Key Responsibilities:

• Drive problem root cause analysis and corrective action identification.
• Proactively provide inputs to IT Service continual improvement.
• Analyze IT trends, and business analysis / impact.
• Engage with the IT service delivery MOS.
• Provide IT updates to business.
• Reports KPIs and metrics to IT Leadership and Service Owners.
• Align actions to IT priorities, and ensure process compliance.
• Educate IT teams on investigation methodologies.
• Maintain currency on IT skills.

YOU MUST HAVE:

• Bachelor’s degree in Information Technology, IT Auditor, or related field.
• 2+ Years of working experience in IT. (Service Now Experience. at least 1 Year)
• Deep understanding in IT Service Management.
• Knowledge of investigation techniques. Working experience leading investigations.
• Data analytics and reporting.
• Excellent communication skills; conveys information with clarity and directness, ensuring the message is understood across diverse, global teams.

WE VALUE:

• Subject Matter Expertise in two or more areas of IT.
• Strong customer service skills.
• Understanding of Honeywell Businesses organization.
• Ability to identify, recommend and follow up on implementation of service improvements; Driving "fast and right" in a matrixed environment.
• Strong business analytical and problem-solving skills.
• Quickly identifies interrelationships and patterns among a variety of problems and issues.
• Understanding of contemporary trends like AI, Machine learning and/or Predictive Analytics.
• ITIL Foundations certification.

Additional Information:

• JOB ID: HRD
• Category: Information Technology
• Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SAN LUIS POTOSI, 78260, Mexico
• Exempt

Infra EUT IT Analyst III

WHAT YOU WILL BE DOING

• Service follow-up meeting with our responsible users
• Work meeting with the service provider to follow up on the contracted service levels.
• Coordinate with the different areas of SGT to solve root incidents and not affect the end user
• Bachelor’s degree in Computer Science or a related discipline
• Minimum 3 years of experience in attention and management of microcomputer incidents
• Good verbal, listening and written communication skills with the ability to convey information to internal and external clients in a clear, focused, and concise manner
• Solid customer service skills
• Have a positive “can do” attitude and be willing to go for the extra mile to meet the goals

Service Analyst Associate

As a Service Analyst Associate you will personally and punctually attend each of the dealers to migrate from Plexus point of sale to Cx+, completing the established process. You will report to the Head of Training, QA, Promotions and Communication.

Key Responsibilities

• Review the migrated stores assigned to them to find contact information of the dealers
• Complete pre-migration reports, send them and explain to each dealer how to correct the information to be displayed in Cx+.
• Monitor the progress of the debugging of dealer information to guarantee a smooth migration.
• Review the migration checklist that aims to validate that all the steps before the system change have been correctly completed.
• Build the Cifras Control report of the migrated stores and send it to the dealers to let them know the information that actually migrated to Cx+.

Qualifications

• Bachelor\u2019s degree in administration, marketing, computer science, design or related fields
• Customer service experience
• Basic/Intermediate level of excel (can maintain complex spreadsheets)

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Benefits will be discussed with you by your recruiter during the hiring process.

Delivery Analyst

We’re Hiring! Delivery Analyst | Hybrid or Remote (Mexico)

Are you detail-oriented and passionate about data quality and efficient processes? We’re looking for a Delivery Analyst to join our team and help deliver clean, segmented, and ready-to-market data that powers multi-channel marketing for global clients.

What You’ll Do:

• Deliver accurate and on-time data outputs to clients and/or vendors.
• Monitor and verify data processing jobs, ensuring integrity and efficiency.
• Troubleshoot, modify, and escalate processing issues when needed.
• Set up and manage complex data flows, ad hoc builds, and file transfers.
• Communicate directly with internal teams, clients, and third-party vendors.
• Ensure full compliance with SLAs, QA processes, and security standards.
• Participate in change management processes and help mentor junior team members.

What We’re Looking For

• Advanced or bilingual English (written and spoken) is required.
• At least 2 years of relevant experience in IT, data processing, or delivery operations.
• Solid understanding of relational databases and data quality practices.
• Proficiency in SQL / PL-SQL, Shell scripting, or tools such as Unix/Linux, Datastage, File Transfer Protocols, and Campaign Management Tools.
• Attention to detail and the ability to audit and monitor technical processes.
• Strong communication skills to interact with clients and cross-functional teams.

Service Desk Analyst

Hoy

IT Site Management - Infrastructure Analyst

Hoy

What you’ll be able to do:

• Support a operation in multiple locations in multiple US cities and Latam
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.
• Interface with Business IT and business owners to prioritize improvement efforts.
• Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
• Assist team lead with managing assignments and workload.
• Develop, maintain, and share, accurate support documentation

The minimum requirements we seek:

• Bachelor's degree
• A strong desire to learn Enterprise Technology operations and business practices is desired.
• Broad business perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support Product Design & engineering is core.
• A willingness to work in a high-pressure environment and flexible working shift is a foundation in this space
• Experience with Office automation, Windows, PC’s & Printers
• Strong written and verbal communication skills, English.
• Knowledge on using Rally or Jira tools for Project Tracking is preferred.
• Familiar with cause-effect diagnostics methodologies like FMEA, Ishikawa, etc
• Ability to multi-task; managing multiple tasks
• Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
• Experience identifying, investigating & solving problems without supervision
• Experience with Server administration; Windows or Linux
• Familiar with Cisco routers and switches to include basic troubleshooting and cable installation
• Ability to communicate effectively with business users and IT professionals including globally distributed teams.
• The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups
• Motivated and self-starter
• Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups
• Experience with Windows 10, MacOs, Ubuntu (is a plus)
• 2-4 years of experience working with customers is preferred.

Desired & Plus:

• Able to create PowerApps - Power Automate - Sharepoint Sites for process automations
• Qlik Sense and Alteryx proficiency is a plus. Any related BI Tool knowledge required if not Qlik Sense
• Knowledge of Windows server and Windows Active Directory (Basic-Entry Level)
• Maintain Services running
• Revise KPI with Vendors
• Manage Vendors and procure ongoing services
• Support Projects deliverables

Delivery Analyst

We’re Hiring! Delivery Analyst | Hybrid or Remote (Mexico)

Are you detail-oriented and passionate about data quality and efficient processes? We’re looking for a Delivery Analyst to join our team and help deliver clean, segmented, and ready-to-market data that powers multi-channel marketing for global clients.

What You’ll Do:

• Deliver accurate and on-time data outputs to clients and/or vendors.
• Monitor and verify data processing jobs, ensuring integrity and efficiency.
• Troubleshoot, modify, and escalate processing issues when needed.
• Set up and manage complex data flows, ad hoc builds, and file transfers.
• Communicate directly with internal teams, clients, and third-party vendors.
• Ensure full compliance with SLAs, QA processes, and security standards.
• Participate in change management processes and help mentor junior team members.

What We’re Looking For

• Advanced or bilingual English (written and spoken) is required.
• At least 2 years of relevant experience in IT, data processing, or delivery operations.
• Solid understanding of relational databases and data quality practices.
• Proficiency in SQL / PL-SQL, Shell scripting, or tools such as Unix/Linux, Datastage, File Transfer Protocols, and Campaign Management Tools.
• Attention to detail and the ability to audit and monitor technical processes.
• Strong communication skills to interact with clients and cross-functional teams.

Work Setup:

• Hybrid or fully remote role based in Mexico.
• Work with a global team supporting enterprise clients.

We are seeking an Analyst who will work in the procurement advisory field with one of our clients who is based out of the US.

Department Objectives

The Advisory Services Team is recently formed to deliver three key outcomes:

• Horizontal Expansion – conduct sourcing across all seven categories of Technology Spending, creating client relationships across all decision-making silos
• Accelerate Sourcing Timelines – move faster than current trends to build inventory, build category strategy, and lead the client to a decision
• Obtain + Manage Needed Client Data– store, manage and utilize client spending data such as GL’s, budget, project lists and more in order to inform a thoughtful client strategic plan

Responsibilities

• Tactical execution for the Advisory Services Team, including data entry, data management and analytics to support overall Department Objectives and decision making
• Comprehension and command of the key facts derived from the client and vendor data
• Communication of obstacles and challenges early in client lifecycle to limit impact of Days to Complete metrics
• Manage multiple client projects, including client and vendor communications, negotiation strategy development and execution, and project completion and transition to Client Success Team.
• Internal reporting on Executive Briefing status, refresh of client “key” information (including GL, vendor payment history, budgets, upcoming CapEx/project list and other information as deemed essential to accomplishing Department Objectives)
• Preparation of content and deliverables needed for client or internal meetings
• Other responsibilities as jointly agreed

Skills and Qualifications

• 2+ years progressive experience in Procurement, Strategic Sourcing Consulting or Management Consulting with purchasing/procurement knowledge.
• Strong verbal and written communication skills
• Advanced skills with Microsoft Office suite
• Preferred: Strategic sourcing category experience within IT categories: Network, Edge, Cloud, Security, CXaaS, Intelligence and Application Optimization
• Preferred: Financial and Business Acumen to lead inquiry in and around client financial statements to help define business goals or outcomes (strategy development)
• Bachelor’s Degree from an accredited university in field of Business, Technology, Supply Chain or related discipline; Master’s Degree preferred
• Ability to work on US Central Time zone – 8am to 6pm

We are seeking an Analyst who will work in the procurement advisory field with one of our clients who is based out of the US.

Department Objectives

The Advisory Services Team is recently formed to deliver three key outcomes:

• Horizontal Expansion – conduct sourcing across all seven categories of Technology Spending, creating client relationships across all decision-making silos
• Accelerate Sourcing Timelines – move faster than current trends to build inventory, build category strategy, and lead the client to a decision
• Obtain + Manage Needed Client Data– store, manage and utilize client spending data such as GL’s, budget, project lists and more in order to inform a thoughtful client strategic plan

Responsibilities

• Tactical execution for the Advisory Services Team, including data entry, data management and analytics to support overall Department Objectives and decision making
• Comprehension and command of the key facts derived from the client and vendor data
• Communication of obstacles and challenges early in client lifecycle to limit impact of Days to Complete metrics
• Manage multiple client projects, including client and vendor communications, negotiation strategy development and execution, and project completion and transition to Client Success Team.
• Internal reporting on Executive Briefing status, refresh of client “key” information (including GL, vendor payment history, budgets, upcoming CapEx/project list and other information as deemed essential to accomplishing Department Objectives)
• Preparation of content and deliverables needed for client or internal meetings
• Other responsibilities as jointly agreed

Skills and Qualifications

• 2+ years progressive experience in Procurement, Strategic Sourcing Consulting or Management Consulting with purchasing/procurement knowledge.
• Strong verbal and written communication skills
• Advanced skills with Microsoft Office suite
• Preferred: Strategic sourcing category experience within IT categories: Network, Edge, Cloud, Security, CXaaS, Intelligence and Application Optimization
• Preferred: Financial and Business Acumen to lead inquiry in and around client financial statements to help define business goals or outcomes (strategy development)
• Bachelor’s Degree from an accredited university in field of Business, Technology, Supply Chain or related discipline; Master’s Degree preferred
• Ability to work on US Central Time zone – 8am to 6pm