HRSS Supervisor

Corning Inc.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Corning Inc. is seeking a Supervisor, HR Shared Services to enhance employee lifecycle management and improve HR operations. This role involves leading a team, improving processes, and ensuring compliance to enhance the employee experience. Candidates must have strong leadership and problem-solving skills, with a Bachelor's degree in HR or a related field required. Join a leading innovator and make a meaningful impact in the HR space.

Servicios

Health and well-being benefits including medical, dental, and vision

Companywide bonus and compensation programs

Professional development opportunities

Formación

• Experience in HR processes or equivalent qualification
• Strong leadership skills necessary in fast-paced environments
• Ability to prioritize and manage multiple tasks effectively.

Responsabilidades

• Facilitate HR tasks through standardized processes
• Drive process improvements in HR functions globally
• Lead a team to ensure efficient service delivery.

Conocimientos

Leadership

Continuous Improvement Mindset

Problem Solving

Analytical Skills

Attention to Detail

Organizational Skills

Educación

Bachelor's degree in Human Resources, Business, Organization Development or Labor Relations

Herramientas

Microsoft Office Suite

Power BI

Descripción del empleo

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The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Supervisor, HR Shared Services is responsible for delivering efficient shared services across employee lifecycle events (e.g., onboarding/offboarding), maintaining compliance standards, driving process improvements within HR functions globally, and supporting organizational goals related to employee experience management. This role will perform these responsibilities individually and will lead a team to deliver operational priorities.

Key Responsibilities

• Facilitate and coordinate various HR tasks through consistent application of standardized processes (e.g., onboarding workflows).
• Implement process controls that ensure accuracy while adhering to company policies/regulations.
• Prioritize ongoing tasks such as managing employee data updates or responding to inquiries from employees/managers.
• Evaluate current workflows; recommend/implement improvements that contribute to increased efficiency while enhancing the overall employee experience.
• Provide leadership, oversight, and strategy for HR shared services team.
• Drive efficient delivery of shared service processes to meet organizational goals.
• Engage across the HRSS service portfolio to proactively understand and address employee needs.
• Foster collaboration with global teams supporting HR shared services operations
• Identify and implement process improvements within team, continually ensuring global and regional alignment where applicable

Lead a team focused on operational priorities such as:

• Timely responses to changing business needs
• Forecasting and assigning work allocations in support of achieving daily targets while exceeding employee expectations.
• Develop team talent by identifying opportunities for enhancing skills through training and experiential learning specific to HR processes.
• Collaborate closely with various departments (HR Business Partners, Talent Acquisition) and key stakeholders to streamline processes that improve efficiency while ensuring compliance with policies/procedures related to employment practices.
• Assist operations in maintaining adherence to company standards regarding employee experience management.
• Identify potential risks associated with unresolved or delayed transactions and propose strategies for risk mitigation.

Experiences/Education - Required

• Bachelors degree in Human Resources, Business, Organization Development or Labor Relations or equivalent qualification/experience
• Strong leadership skills
• Possesses continuous improvement mindset
• Ability to prioritize work, manage multiple priorities, meet deadlines, and work proactively and independently in a fast-changing environment
• Excellent problem solving, analytical and decision-making skills and exceptional follow through
• Strong organization skills, process rigor, attention to detail, responsiveness
• Ability to work well in a team and independently
• Proficient with Microsoft Office products including Word, Excel, Power Point, Power BI

Day-to-Day Responsibilities:

• Oversee risk management efforts tied directly to employee-related transactions within shared services workflows.
• Act as main point-of-contact for escalations requiring CSS leadership engagement—conduct root cause analysis on issues affecting employees’ experiences—and ensure corrective/preventative actions are implemented effectively.
• Monitor KPIs related specifically toward timely resolution rates & quality metrics

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
• Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
• Professional development programs help you grow and achieve your career goals.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [e-mail] .