HR Shared Services Specialist

Sonova; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the HR field is seeking an HR Shared Services Technician. This role is crucial for processing lifecycle events like hiring and promotions, and it requires strong customer service and communication skills. The ideal candidate will be organized and attentive to detail, ready to interact with employees and managers to resolve queries effectively.

Formación

• Advanced English level / fluent in English speaking required.
• Desirable: Experience in human resources.
• Highly organized, able to manage multiple tasks autonomously.

Responsabilidades

• Processing requests from employees on lifecycle events.
• Creating and distributing documentation.
• Interacting with customers via chat and telephone.

Conocimientos

Customer interaction skills

Customer service skills

Communication skills

Organizational skills

Educación

Technician or Bachelor Degree

Descripción del empleo

The HR Shared Services Technician is a key function within the People Team operating model. He/she is responsible for two main activities: processing requests from employees and managers regarding lifecycle events, such as hiring, firing, promotions, salary changes, one-time payments, and absences. Additionally, they interact with employees, managers, and other stakeholders through chat and telephone, resolving doubts and redirecting queries.

General Activities:

1. Processing requests from employees and managers on lifecycle events (hirings, terminations, promotions, salary changes, one-time payments, and absences).
2. Creating and distributing documentation.
3. Interacting with customers via chat and telephone related to HR service management events.
4. Communicating effectively to build trust with the team and employees.
5. Supporting critical employee lifecycle functions, optimizing processes, ensuring data accuracy, and acting as frontline support.
6. Taking initiative, working proactively and autonomously, understanding the expected outcomes and working entrepreneurially to achieve them.
7. Supporting HR frontline employee services, HR data management, HR program administration, HR compliance and reporting, and HR process improvement.

Minimum Requirements:

• Technician or Bachelor Degree.
• Advanced English level / fluent in English speaking.
• Strong customer interaction skills.
• Excellent customer service skills.
• Desirable: Experience in human resources.
• Strong communication and interpersonal skills, with a customer service orientation.
• Highly organized, attentive to detail, and able to manage multiple tasks simultaneously and autonomously.

Additional Notes:

Visa B1/B2 and passport are required.