HR Services Specialist

Sonova Group; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hearing care solutions provider in Mexicali seeks an HR Services Team Leader to oversee administrative services throughout the employee life cycle. You will manage employee inquiries, coordinate onboarding and benefits, and ensure compliance in HR operations. Ideal candidates should have a graduate education in HR and at least 3 years of experience in an international environment. Proficiency in English and strong communication skills are essential. This role offers benefits in accordance with Federal Labor Law.

Servicios

Benefits in accordance with the Federal Labor Law

Savings fund

Formación

• At least 3 years of experience in HR administration in an international environment.
• Very good understanding of the employee life cycle.
• Ability to manage complex HR issues.

Responsabilidades

• Manage employee HR inquiries via chat and ticketing systems.
• Coordinate onboarding, transfers, promotions, and offboarding processes.
• Administer employee benefits and assist payroll operations.
• Maintain accurate employee records in HR systems.
• Manage document handling and support annual HR processes.

Conocimientos

Advanced English level

Good communication skills

Leadership skills

Team player

MS Office skills

Problem-solving

Educación

Graduate education in HR

Herramientas

SAP

SuccessFactors

Service Now

Descripción del empleo

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Mexicali, BC, México – Onsite (Presencial)

HR Services Team Leader

Lead the HR Services team in delivering first-class administrative services throughout the employee life cycle. Ensure efficient HR operations and provide guidance to team members on day-to-day tasks. Support transitions and process changes while focusing on operational excellence. Serve as the primary escalation point for operational HR issues and assist in team members’ growth and development.

Responsibilities:

• HR Inquiry & Support – Manage employee HR inquiries via chat and ticketing systems, providing timely and accurate responses; escalate complex cases to senior specialists. Offer first-level support for HR systems (time recording, benefits platform, etc.).
• Employee Lifecycle Management – Coordinate onboarding, transfers, promotions, employment data changes, leaves, retirements, and offboarding processes. Prepare and amend employment documentation, ensuring a smooth experience for employees.
• Benefits & Payroll Coordination – Administer employee benefits (enrolments, changes, terminations) and assist payroll operations by ensuring accurate, timely submission of attendance, leave, and other relevant data.
• Data & Reporting – Maintain accurate employee records in HR systems, ensuring data integrity and compliance with regulations. Generate regular HR reports.
• General HR Administration – Manage document handling, scheduling, and support annual HR processes (appraisals, salary/bonus reviews, long-term incentive plans). Liaise with government authorities as needed.
• Professional Development – Participate in training programs to continuously enhance HR knowledge and skills.
  
  
  

Travelling Requirement: Minimal

Experience and Qualifications:

• Education: graduate education in HR, business or similar.
• Work Experience: At least 3 years of experience in HR administration in an internation environment, very good understanding of the employee life cycle.
  
  
  

Nice to Have: Knowledge of annual HR processes, experience with payroll

• Advanced English level/ fluent in English speaking
• Good communication and stakeholder management skills, with a high level of customer orientation and service thinking.
• Team player with strong communication and leadership skills.
• High customer orientation and service mindset.
• In-depth understanding of HR processes and systems, with up-to-date HR knowledge.
• Ability to support process improvements and manage complex HR issues.
• Very good MS Office skills (especially Excel), high IT affinity.
• Experience with HR systems such as SuccessFactors, Service Now and SAP.
• B1/B2 Visa – and passport
  
  
  

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

What we offer:

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)
  
  
  

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.