HR Services Administrator

Sonova Group; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Sonova Group is seeking an HR Services Administrator to be the first point of contact for employees and managers with HR-related inquiries. The role involves providing administrative support, processing HR transactions, and ensuring accurate employee data management. Ideal candidates should possess a degree in HR or Psychology and have strong communication and organizational skills. Join our team and contribute to creating significant meaning in people's lives through innovative hearing care solutions.

Servicios

Benefits in accordance with the Federal Labor Law

Savings fund (Fondo de Ahorro)

Formación

• Basic experience in HR administration in an international environment.
• Experience with time recording and absence management preferred.
• Fluent in English.

Responsabilidades

• Provide first-level support for HR inquiries.
• Process employee data and HR transactions.
• Generate basic reports and performance measurements.

Conocimientos

Strong communication

Interpersonal skills

Customer service orientation

Attention to detail

Organizational skills

Educación

Degree in HR

Degree in Psychology

Descripción del empleo

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You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Mexicali, Mexico

HR Services Administrator

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

HR Services Administrator

The HR Services Administrator serves as the first point of contact for employees and managers regarding HR-related inquiries. The role focuses on delivering high-quality administrative support, resolving Tier 1 requests, and ensuring accurate and efficient processing of employee data and HR transactions in alignment with internal policies and procedures.

Responsibilities:

• First level support for employees and line managers in HR related inquiries
• Answering internal inquiries
• Responding to inquiries and performing transactions using documented processes and policies (through Inquiry System)
• Escalating issues to second level support or triages inquiries to the appropriate queue
• Inputting basic employee data into the HRIS System database and or documenting activities as requested
• Generate basic reports and performance measurements
• Reviewing documents and reports related to employee records in HR processes and verifying their accuracy
• Support in various coordinative tasks for HR
• Collaboration and support in various HR processes and process optimizations
• Ad hoc tasks as required

Experience and Qualifications:

• Education: Degree in HR, Psychology or similar
• Work Experience: Basic experience in HR administration in an internation environment and e xperience with time recording and absence management is preferred
• Advanced English level/ fluent in English speaking
• Strong communication and interpersonal skills, strong customer service orientation,
• Highly organized, with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously.

Additional Remarks: This position offers an excellent opportunity to be part of a global HR Services team supporting employees across multiple countries. The successful candidate will bring a customer-first mindset and a proactive attitude to ensure a seamless HR service experience.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

What we offer :

• Benefits in accordance with the Federal Labor Law (LFT)
• Savings fund (Fondo de Ahorro)

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.