HR Service Centre Support (Shared Services & Outsourcing) - Entry Professional

Schneider Electric; Monterrey; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global energy management company in Monterrey is seeking an HR Administrator to handle employee inquiries and manage HR programs. Candidates should have a degree in relevant fields and possess strong English and Excel skills. Experience in customer service will be valuable as well. The role offers a comprehensive benefits package and opportunities for career growth in Human Resources.

Servicios

Comprehensive benefits package

Flexible work arrangements

Paid family leave

Culture of wellness

Formación

• 1-2 years of experience preferred.
• Willing to build a career in Human Resources.

Responsabilidades

• Answer inbound calls from Mexican employees.
• Research employee issues in HR Policy, Benefits, Compensation, and Payroll.
• Administer compensation and benefits plans.
• Maintain confidential records and escalate issues as needed.
• Document responses in an online case management system.

Conocimientos

Advanced English skills

Advanced Excel skills

Customer service oriented

Excellent communication skills

Educación

Degree in Administration, International Trade, Psychology, or related majors

Descripción del empleo

What do you get to do in this position?

1. Answers inbound calls from Mexican employees.
2. Research employee issues in HR Policy, Benefits, Compensation, and Payroll utilizing online and written reference material.
3. Coordinates, administers, and communicates compensation plans, benefit plans, disability insurance, life insurance, retirement plans, and incentive plans.
4. Maintains and accesses a variety of confidential records including personnel files, payroll changes, employment applications, benefit enrollments, executive compensation, incentive plans, and departmental budgets.
5. Escalates unanswered questions to organizational experts. Maintains contact with employee until the issue is fully resolved.
6. Documents responses to employees in an online case management system.
7. Assists management in identifying trends and issues.
8. May be asked to assist with other administrative functions.
9. This position is accountable for the day-to-day administration and coordination of company HR programs (training, development, compensation, benefits, etc.).

Qualifications:

We recognize that skills and competencies can manifest in many ways and are often based on life experience. If you do not meet all the listed requirements, we still encourage you to apply.

This job might be for you if:

• Recently graduated in Administration, International Trade, Psychology, or related majors.
• 1-2 years of experience (preferable).
• Advanced English skills (MUST).
• Advanced Excel skills.
• Customer service oriented.
• Willing to make a difference.
• Willing to build a career in Human Resources.
• Excellent communication skills.
• Location: MTY HUB.

Schneider Electric offers a comprehensive benefits package including flexible work arrangements, paid family leave, a culture of wellness, and more. Click here to learn more about working with us.

We value putting the customer first, embracing diversity, continuous learning, and acting like owners. We foster an inclusive culture where diversity is a strength. Learn what our people say about working at Schneider Electric: https://youtu.be/C7sogZ_oQYg.

Apply today and let us learn about you!