HR Associate Experience Operations Specialist

Acuity Inc.; Rincón De Guadalupe; Presencial; MXN 796.000 - 1.150.000; Jornada completa

Descripción de la vacante

Acuity Inc. is seeking an HR Associate to respond to associate inquiries, support self-service tools, and provide accurate information on payroll, benefits, leaves, and policies across the employment lifecycle.

As the first point of contact for HR queries, you will resolve requests via multiple channels, escalate when needed, and maintain confidentiality while delivering exceptional customer service.

Formación

• Bachelor degree required
• Experience in HR
• Strong English skills preferred
• Customer service experience beneficial
• Proficient with Microsoft Office and HR systems

Responsabilidades

• Respond to associate inquiries via the Experience Center and other channels
• Provide guidance on payroll, benefits, leaves, HR policies and processes
• Maintain data quality in HR systems and coordinate with cross-functional teams
• Escalate non-routine matters to People Managers and HR specialists
• Protect confidentiality of employee information and ensure accurate, timely responses

Conocimientos

Human Resources experience

Advanced English

Customer service experience

Educación

Bachelor Degree

Herramientas

Microsoft Office

Descripción del empleo

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

Respond to associate inquiries for HR related matters, provide support for associate self-service tools, and provide accurate information about policies, processes, and programs in the areas of payroll, benefits, leaves administration, HR systems, and other matters that occur during the employment life cycle. Resolve associate inquiries on a timely basis, while delivering exceptional customer service. Receive activity through multiple channels such as case management, system notifications, phone calls, and chat service as the first point of contact for HR queries.

Key Tasks & Responsibilities (Essential Functions)

• Responsible for receiving, addressing, researching, troubleshooting, and escalating questions via the Experience Center. Service as a primary point of contact for HR inqueries and requests that cannot be answered and/or completed through direct access. Answer a broad range of questions regarding benefits, onboarding, employment, compensation, training, policies and procedures (leveraging the organization knowledge base as appropriate). Resolve associate inquiries or issues by applying standard, administrative procedures and agreed practices
• Interpret policies and counsel associates. Recommend action on requests arising from exceptional circumstances. Escalate non-routine matters/specialized requests to appropriate escalation include People Managers, HR Administration, HR Manager, Strategy Advisors, Payroll, Legal, and Benefits etc. and Centers of Expertise.
• Configures,maintains, and updates functional data such as pay scale levels and pay scale rates within HR system. Partners with HRBPs and acts as a consultative partner during updates to rate changes, and/or contract negotiation updating ACONNECT accordingly while assuring data quality. Act as a liasion between the AEC and Alight to resolve pay related issues
• Maintains performance against established KPI's (Time to Resolve, Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction.
• Lead projects as defined by leadership, which include development of project plan with key milestones and deliverables, lead meetings, provide regular project updates, and adhere to project deadlines.
• Travel independently to various facility sites to conduct training on best practices, conduct listening sessions, and recommend and develop action plans base on associate feedback.
• Tracks issues, questions, and follow up using the Case Management System. And assist with the development of knowledge articles for HR knowledge portal as needed. Ensures strict confidentiality of all work and information.

Skills and Minimum Experience Required

• Bachelor Degree
• Human Resources experience
• Microsoft office knowledge
• Advanced English skills (preferred)
• Customer service experience (preferred)

Job Requirements

0-15%

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at [phone], select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.