HR and Operations Director

SiteMinder

Ciudad de México

Híbrido

MXN 1.800.000 - 3.200.000

Jornada completa

14 días+

Recibe más respuestas de empleadores

Envía un currículum específico para el puesto de trabajo en cuestión de minutos.

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Mental health and well‑being

Birthday, study and volunteering leave

Descripción de la vacante

SiteMinder invites applications for an HR Director, AMERs, based in Mexico City. The role partners with regional and global leadership to build an inclusive culture, ensure excellent people operations, and run day-to-day office operations that enable teams to thrive.

You will lead regional HR strategy, partner with leaders on performance, engagement, and change, and manage regional office operations with a focus on compliance and scalability.

Formación

Significant HR leadership experience in a fast-paced scaling environment.
Senior HRBP or HR Director across the Americas.
Strong understanding of Mexican and US employment practices.
Advanced English and Spanish language skills.
Experience with employee relations, organisational change.

Responsabilidades

Translate global people strategy into a regional AMERs plan.
Act as a senior HRBP coaching leaders on performance and engagement.
Oversee end-to-end HR operations for AMERs including onboarding and data integrity.
Lead culture, engagement and employee experience initiatives.
Oversee regional office operations and manage local vendors.

Conocimientos

HR leadership

Senior HRBP

HR Director

Bilingual EN/ES

Descripción del empleo

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world‑leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the HR and Operations Director role…

The HR and Operations Director – AMERs is responsible for leading the people and workplace agenda across the Americas region (US, Canada, Mexico and Latin America).

This key role partners closely with regional and global leadership to build a high‑performing, inclusive culture, ensure excellent people operations, and run smooth day‑to‑day office operations that enable our teams to do their best work.

What you’ll do…

1. Regional People Strategy

Translate the global people strategy into a clear, actionable plan for the AMERs region.
Provide thought partnership to the AMERs leadership team on organisation design, workforce planning and change management.
Use people and business data to identify regional trends, risks and opportunities, and recommend practical actions.

2. HR Business Partnering

Act as a senior HR Business Partner to AMERs leaders, coaching them on leadership, performance, talent and engagement.
Provide clear, pragmatic advice on complex employee relations matters, balancing risk, compliance and commercial outcomes.
Support leaders through restructures, role changes and other organisational changes in line with local employment laws.

3. People Operations and Compliance

Oversee end‑to‑end people operations for AMERs, including onboarding, offboarding, contracts, policy application and HR systems data integrity.
Ensure compliance with employment and workplace legislation across the region, working with Legal and external advisers where needed.
Own and continually improve AMERs HR processes, templates and guidance so they are simple, consistent and scalable.

4. Culture, Engagement and Employee Experience

Act as a visible culture carrier for SiteMinder in the AMERs region.
Lead local initiatives that drive engagement, wellbeing, inclusion and recognition.
Use feedback (engagement surveys, exit data, listening channels) to identify themes and drive practical improvements.

6. Regional Operations and Workplace Management

Oversee day‑to‑day operations of AMERs offices (currently including Dallas and any other physical hubs), ensuring they are safe, efficient and aligned with our ways of working.
Manage key local vendors and service providers (e.g. facilities, supplies, benefits brokers) in partnership with Procurement and Finance.
Partner with Finance and leaders on AMERs people and operations budgets, ensuring spend is well‑planned and within agreed limits.

What you have…

Experience and Qualifications

Significant HR leadership experience in a fast‑paced, scaling environment
Proven track record as a senior HR Business Partner or HR Director supporting multiple countries in the Americas
Strong understanding of Mexican and US employment practices; experience with Canada and/or Latin America employment environments is highly regarded
Advanced English and Spanish language skills, with ability to communicate effectively at all organisational levels
Demonstrated experience managing complex employee relations matters and organisational change
Experience overseeing office operations and/or workplace management alongside core HR responsibilities
Excellent judgement, with the ability to balance people, legal and commercial considerations.
Strong relationship builder and coach, able to influence senior leaders and collaborate across time zones

Location and Travel