Housekeeping Coordinator

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

An established industry player in luxury hospitality is seeking a Housekeeping Coordinator to ensure exceptional guest experiences. In this role, you will oversee daily housekeeping operations, manage guest requests, and collaborate with various departments to maintain high standards of service. This position offers a unique opportunity to work in a stunning location, where laid-back luxury meets adventure. Join a team that values its employees and fosters a culture of excellence, recognition, and growth. If you are passionate about delivering outstanding service and thrive in a dynamic environment, this role is perfect for you.

Servicios

Competitive salary

Annual incentive plan

Shuttle service

Uniforms with complimentary dry cleaning

In-house training workshops

Employee Service Awards

Employee of the Month

Employee of the Year

Formación

• At least 2 years of experience in Guest Experience or Call Centre roles.
• Experience in a luxury hotel or similar environment is an asset.

Responsabilidades

• Ensure smooth operation of daily housekeeping services during AM and PM shifts.
• Track and assign rooms with arrivals for the day, ensuring readiness before guest check-in.
• Coordinate effectively with departments to enhance guest experience.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Communication skills

Customer service orientation

Cross-cultural sensitivity

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that enabling our people to deliver exceptional guest experiences requires a world-class employee experience and company culture.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, known as “the aquarium of the world” by Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, our resort is part of the exclusive Costa Palmas community, featuring a private marina and a members-only beach and yacht club along a pristine two-mile stretch of white sand and the warm waters of the Sea of Cortez. Los Cabos is a favorite luxury destination, and we look forward to welcoming guests to experience our legendary quality and service amidst Baja’s natural beauty with activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Housekeeping Coordinator:

The Housekeeping Coordinator ensures the smooth operation of daily housekeeping services during AM and PM shifts, prepares daily reports, and maintains quality standards established by Four Seasons.

What you will do:

• Track and assign rooms with arrivals for the day, ensuring readiness before guest check-in
• Maintain reports on guest calls, DND status, and inventory necessary for the department
• Respond promptly to FS Chat requests, send welcome messages, and contact guests as needed
• Review and follow up on special requests (e.g., anniversaries, honeymoons, birthdays)
• Report any anomalies in guest experiences and document them for follow-up
• Coordinate effectively with departments like Front Desk, Engineering, IT, and IRD to enhance guest experience

What you bring:

• Fluency in Spanish and English is required
• At least two (2) years of experience in Guest Experience or Call Centre roles
• Experience in a luxury hotel or similar environment is an asset
• Excellent interpersonal and communication skills
• Cross-cultural sensitivity and customer service orientation
• Understanding of guest preferences and guest-centric approach

*Applicants must have valid work authorization in Mexico*

What we offer:

• Competitive salary and annual incentive plan for managerial roles at the Department Head level
• Shuttle service from San Lucas and San Jose del Cabo
• Uniforms with complimentary dry cleaning
• In-house training workshops for staff and management
• Recognition programs including Employee Service Awards, Employee of the Month, and Employee of the Year

Service Culture:

Ranked among the world's best hotels, Four Seasons values its people, believing that dignity, pride, and satisfaction in our work are key to our success.

Learn more about us:

• Company Site: www.fourseasons.com
• Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs

Our initiatives:

• Pop Downs: www.fourseasons.com/popdown