Hotel Implementation Specialist

Oracle; San José del Cabo; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company is seeking an Implementation Specialist to enhance client interactions and implement hotel management systems. The role involves configuring properties, providing training, and analyzing revenue strategies while collaborating closely with various teams. Ideal candidates will have a degree in Hospitality, stellar customer service, and project management skills.

Formación

• Minimum of three years front office operations experience in a large hotel preferred.
• Knowledge of hospitality property management systems (PMS) required.
• Strong organizational and project management skills.

Responsabilidades

• Develop relationships with property contacts and support implementation.
• Configure properties and provide consultation to optimize revenue.
• Conduct training calls and manage implementation timelines.

Conocimientos

Customer service

Time management

Analytical skills

Public speaking

Educación

Bachelor’s degree in Hospitality or Business Administration

Herramientas

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Hospitality property management systems (PMS)

Revenue / Yield Management techniques

Descripción del empleo

Reporting to the Senior Manager, Implementations, the role of the Implementation specialist is to develop the relationship with the main property contacts and support the implementation process of our products with new and existing portfolio hotels.

Job Description

• Configure the property in the system using collected content, adhering to SOPs and meeting (or exceeding) the quality implementation standard
• Provide consultation to customers to better utilize inventory and increase revenue
• Holds training calls/on-site trainings (if regionally permitted) on products and systems
• Manage the implementation timeline and meet the expected launch date
• Work cross-functionally throughout the organization, including Sales, Operations, and Technology
• Correspond with hoteliers in a timely and professional manner
• Analyze the property to create and recommend pricing strategies that maximize hotel room revenue
• Travel to the property as necessary (if regionally permitted)

Specific Job Knowledge, Skills, and Abilities

• Positive ‘can-do’ attitude, with passion for learning and growing skills
• Superb customer service skills with excellent phone and email communication skills
• Excellent computer skills, including proficiency with Microsoft Excel, Microsoft PowerPoint, and Microsoft Word
• Demonstrates expertise and credibility, recommending upsell strategies that are unique to the market and the complexity of each hotel.
• Ability to work well under pressure against tight deadlines
• Time management skills.
• Must be attentive to details and collaborate successfully with cross-functional teams
• Public speaking and presentation skills
• Fluency in English required

Required Qualifications

• Bachelor’s degree or equivalent in relevant field (e.g. Hospitality, Business Administration, etc.)Minimum of four (3) years front office operations experience in a large hotel preferred
• Knowledge of hospitality property management systems (PMS), reservations, and guest loyalty programs
• Working knowledge of room inventory systems preferred
• Proficiency with Revenue / Yield Management techniques is beneficial
• Coursework in Hospitality and Travel, or equivalent work experience in a related field
• Project management skills
• Superb organizational skills
• Strong analytical skills
• Willingness to perform functions to enhance the business that may be outside the job scope
• Willingness to be flexible in a constantly changing environment

Preferred Qualifications

• Proficiency in multiple languages is beneficial
• Experience with Opera is beneficial
• Front office or hotel operations experience is preferred