Host Operations Specialist

Barkbus; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa dinámicamente innovadora busca un 'Host Experience Specialist' para asegurar que los contratistas tengan una experiencia positiva. Este rol incluye soporte, contratación de nuevos hosts y garantizar la excelencia en las tareas. Se ofrecen beneficios competitivos, un salario bruto de $18,000 MXN y un ambiente colaborativo en su oficina en CDMX.

Servicios

Vales de despensa $1500 mensuales

12 días de vacaciones anuales después de 90 días

5 días de PTO

Seguro Médico Mayor (Metlife)

Seguro Médico Menor (Axxa)

Plan Dental

Plan de Visión

Estacionamiento en oficina

7 días de estancias en Landing al año

Formación

• 1+ años de servicio excepcional.
• Capacidad para trabajar horario flexible y en oficina.
• Auto-motivado, amable y trabajador.

Responsabilidades

• Proveer soporte excepcional a contratistas de Landing.
• Contratar nuevos hosts y expandir nuestra red de talentos.
• Asegurar que las tareas se completen con alto estándar de excelencia.

Conocimientos

Inglés fluido

Comunicación efectiva

Enfoque en el cliente

Organización

Capacidad para trabajar en un entorno dinámico

Descripción del empleo

About the Role:

We are looking for a Host Experience Specialist to join us at Landing! In this role, you will ensure that our hosts' (independent contractors) questions and concerns are taken care of quickly and efficiently and that they complete their jobs up to Landing standards.

About the Team:

Our Host Management team leads the way to make sure that our hosts have a world-class experience throughout their Landing journey. Our Host Experience Specialists respond to the host’s questions and concerns throughout the day. You’ll get to work with a tight-knit, fun group of people who are passionate about creating an incredible experience for our hosts.

What You’ll Do:

• Deliver exceptional support to Landing’s network of independent contractors (Hosts).
• Communicate with Hosts as they perform cleanings, installations, and other home services for our members.
• Hire new hosts and expand our talent network across the country
• Assist with questions relating to home access, Host policies, and best practices, and any unforeseen circumstances that arise during Host jobs.
• Make sure that host jobs are completed with a high standard of excellence

What You Need:

• Fluent English (native - bilingual)
• Strong communication skills, both written and via phone.
• Ability to work a flexible, rotating schedule which could consist of anywhere between 7 am - 9 pm as well as 1-2 weekends per month.
• Ability to work in-office at our Mexico City office
• 1+ years of delivering exceptional service.
• Well organized and able to use different administrative tools simultaneously.
• Kind, Self-motivated and hardworking, a history of achieving targets.
• Customer-focused approach to problem-solving.
• Ability to work in a fast-paced environment

What We Offer:

• Salary $18,000 MXN Gross monthly
• Grocery Vouchers $1500 monthly.
• 12 days of vacation from first year available after 90 days
• 5 PTO days
• Major Medical Health Insurance (Metlife)
• Minor Medical Health Insurance (Axxa)
• Dental Plan
• Vision Plan
• In Office parking
• 7 days of Landing Stays per year

Important Notes:
Position is available on site only / This is not a remote position.
To be considered for the position submitted resume must be in English.