High-Impact Director of Sales Operations

Avantive Solutions; Estado de México; On-site; MXN 1,000,000 - 1,800,000; Full time

Job summary

Avantive Solutions seeks a Director of Operations to outperform KPIs, exceed revenue targets, and lift conversion, productivity, and quality across multiple telecommunication programs. You will drive urgency, discipline, and accountability, turning insights into measurable gains and building resilient teams.

Fluency in English and Spanish, a 4-year degree, and 8–10+ years in high-performance contact centers are required.

Qualifications

• 8-10+ years of proven success in high-performance contact center or telesales outbound operations.
• Experience leading multi-program operations at scale with disciplined execution and measurable results.
• No-excuses mindset; you take ownership, solve problems, and deliver outcomes.
• Fluency in English and Spanish, with strong analytical capability.
• 4 Year degree in a relative field.

Responsibilities

• Lead multiple outbound sales programs with a singular focus: beat targets daily, weekly, monthly.
• Translate goals into executable plans delivering revenue, conversion, productivity, and quality overachievement.
• Monitor performance in real time and deploy corrective actions quickly.
• Partner with Workforce Management to optimize staffing and protect service levels and sales outcomes.
• Own client relationships with confidence and transparency; lead performance discussions with results and next actions.
• Drive ongoing optimization of the sales funnel through rapid experimentation and disciplined follow-through.
• Participate in MBRs/QBRs with performance drivers, gaps, and decisive recovery plans.

Skills

8-10+ years in contact center ops

Executive-level communication

Fluency in English and Spanish

Data-driven decision making

Leadership at scale

No-excuses mindset

Education

Bachelor's degree

Job description

Avantive Solutions seeks a Director of Operations to outperform KPIs, exceed revenue targets, and lift conversion, productivity, and quality across multiple telecommunication programs. You will drive urgency, discipline, and accountability, turning insights into measurable gains and building resilient teams.

Fluency in English and Spanish, a 4-year degree, and 8–10+ years in high-performance contact centers are required.