HelpDesk Technician

Bain & Company; Ciudad de México; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading consulting firm in Mexico City seeks a TSG Support Coordinator to provide essential IT support for employees. Responsibilities include troubleshooting, system setup and user training. Ideal candidates have 1–3 years of IT experience, strong analytical skills, and excellent communication. Join a vibrant team that promotes inclusivity and professional growth.

Formación

• 1–3+ years of experience in IT or customer-facing technology support.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer service skills.

Responsabilidades

• Provide frontline support for IT-related issues and service requests.
• Install, configure, and upgrade operating systems and software.
• Troubleshoot and resolve hardware and software problems.

Conocimientos

IT customer-facing support

Troubleshooting skills

Analytical problem-solving

Communication skills

Time management

Proactive teamwork

Educación

Associate's or Bachelor’s degree

Descripción del empleo

Resumes must be submitted in English

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join our Technical Support Group (TSG), which provides mission-critical technology support across all Bain offices. This team ensures our employees are equipped with the tools, systems, and technical guidance they need to work effectively and securely.

WHERE YOU’LL FIT WITHIN THE TEAM

As a TSG Support Coordinator, you’ll be the first point of contact for Bain employees who need help with technology. Whether resolving system issues, setting up new equipment, or coordinating vendor repairs, your work will be essential to keeping our teams productive and supported.

WHAT YOU’LL DO

• Provide frontline support for IT-related issues and service requests
• Install, configure, and upgrade operating systems and software
• Troubleshoot and resolve hardware and software problems
• Maintain inventory, repair logs, and activity tracking systems
• Enforce TSG technology policies and best practices
• Manage user accounts and access permissions
• Coordinate vendor repairs and off-site service needs
• Assist with application testing and technology upgrades
• Monitor system backups and test recovery processes
• Lead end-user training sessions and develop support materials
• Support onboarding for new TSG team members

ABOUT YOU

Must have:

• 1–3+ years of experience in IT or customer-facing technology support
• Demonstrated interest and aptitude in technology
• Strong troubleshooting and analytical problem-solving skills
• Excellent communication and customer service skills
• Ability to manage time effectively in a fast-paced, multitasking environment
• Calm and clear-headed under pressure
• Team-oriented with a proactive approach to helping others
• Comfortable occasionally working extended hours to support urgent projects

Nice to have:

• Prior corporate experience in IT support
• Experience using remote support tools
• Familiarity with documentation and IT service workflows

Education:

• Associate's or Bachelor’s degree, or equivalent experience