Helpdesk Senior Associate-Portuguese

NTT DATA; Guadalajara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology services company in Guadalajara seeks a Helpdesk Senior Associate fluent in Portuguese and Spanish. Candidates will provide IT support, handle customer service inquiries, and work 45 hours weekly. Benefits include competitive salary, grocery tickets, medical insurance, and opportunities for growth.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacation

50% vacation bonus

5 personal days per year

Medical insurance for you and your family

Life insurance

Dental insurance

Discounts with selected optics

Opportunity to grow in the company

Formación

• Availability to work 45 hours per week.
• 6 months of experience in Customer Service.
• Looking to work in an IT Environment.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Answer technical support calls and escalate as needed.
• Document troubleshooting steps and customer incidents.

Conocimientos

Advanced Portuguese

Advanced Spanish

Customer Service Experience

IT Environment Adaptability

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate PORTUGUESE - Full Time

Location: Remote (candidate MUST LIVE IN GUADALAJARA)
Requirements:

• Availability to work 45 hours per week

• Advanced Portuguese and Spanish

• Looking to work in IT Environment

• 6 months of experience in Customer Service

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 12 days of vacations• 50% Vacation bonus• 5 personal days per year• Medical insurance (You and your family)• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments• Answer technical support calls providing and escalating to other support groups• Provide support based on email generated requests or reports• Document troubleshooting steps and detailed description of the customer incidents and requests• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

#LI-LATAM

Helpdesk Senior Associate - Portuguese