Helpdesk Associate - Part-time

Applicable Limited; Guadalajara; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

Una empresa líder en servicios de TI busca un Asociado de Help Desk a medio tiempo en Guadalajara. Este rol incluye soporte técnico, servicio al cliente y la oportunidad de crecer dentro de la compañía. Se requieren habilidades en inglés y disponibilidad para horarios flexibles.

Servicios

Vales de despensa - 12% del salario base

30 días de aguinaldo

10 días de vacaciones

50% de bono por vacaciones

5 días personales al año

Seguro médico (para ti y tu familia)

Seguro de vida

Seguro dental

Descuentos en ópticas seleccionadas

Oportunidad de crecer en la empresa

Formación

• 6 meses de experiencia en atención al cliente.
• Disponibilidad para trabajar 22.5 horas a la semana.
• Interés en trabajar en turnos de tarde/noche.

Responsabilidades

• Soporte general L1 para hardware y paquetes de MS Office.
• Soporte técnico avanzado para aplicaciones internas.
• Documentar pasos de solución y detalles de incidentes.

Conocimientos

Inglés avanzado

Atención al cliente

Descripción del empleo

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Part-Time Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco. Mexico.Requirements:• Availability to work 22.5 hours per week• Interest in working on Afternoon/Night shifts• Advanced English• Looking to work in IT Environment• 6 months of experience in Customer ServiceWe Offer:• Competitive salary• Grocery Tickets - 12% of base salary• 30 days of Christmas bonus• 10 days of vacations• 50% Vacation bonus• 5 personal days per year• Medical insurance (You and your family)• Life insurance• Dental Insurance• Discounts with selected Optics• Opportunity to grow in the companyActivities• General L1 support for hardware and MS Office packages• Advance technical support for in-house applications and developments• Answer technical support calls providing and escalating to other support groups• Provide support based on email generated requests or reports• Document troubleshooting steps and detailed description of the customer incidents and requests• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.