Helpdesk Associate-Part Time

NTT DATA, Inc.; Guadalajara; Presencial; USD 20,000 - 40,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Helpdesk Associate to provide exceptional technical support to users. In this role, you will be responsible for diagnosing and troubleshooting Level 1 issues with personal computers and peripherals, ensuring user requests are managed efficiently. This position offers an opportunity to grow within a forward-thinking organization that values innovation and inclusivity. If you're passionate about technology and customer service, this role is perfect for you. Join a global leader in business and technology services, and help shape the digital future.

Formación

• Ability to diagnose and troubleshoot Level 1 problems with PCs and peripherals.
• Effective communication with users and maintaining documentation.

Responsabilidades

• Provide technical support via phone, email, and chat.
• Manage service orders and ensure customer requests are resolved.

Conocimientos

Basic Troubleshooting Skills

Customer Service Techniques

Communication Skills

Network Fundamentals

Desktop Administration

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Panama.

The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

1. Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
2. Answers the helpdesk line and responds to users requests regarding computer systems.
3. Acknowledges receipt of all users request within defined service levels.
4. Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
5. Maintains user information and documentation.
6. Participates in ensuring that customer requests via the ticketing system are managed to closure.
7. Delivers results in support of achieving the organization's Service Level Agreements.
8. Ability to develop business relationships and communicate effectively with the user community.
9. Basic Troubleshooting skills.
10. Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment.
11. Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.
12. Ability to physically perform general office requirements.
13. Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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