Help Desk Analyst

PPG Industries (UK) Limited; Santiago de Querétaro; A distancia; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Help Desk Analyst to provide exceptional support to end-users across multiple sites. This role focuses on resolving technical issues efficiently and effectively, ensuring a smooth IT experience for all users. You will be responsible for communicating with both IT and non-IT staff, contributing to training materials, and supporting IT infrastructure projects. With a friendly approach to remote work, this position offers an exciting opportunity to enhance your IT skills while making a significant impact on service delivery. Join a dynamic team where your contributions will be valued and recognized.

Servicios

Medical Insurance

Life Insurance

Formación

• 1-2 Jahre Erfahrung als Service Desk Analyst.
• Starke Troubleshooting-Fähigkeiten und proaktive Problemlösungsansätze.

Responsabilidades

• Technische Probleme lösen und Anfragen von Endbenutzern bearbeiten.
• Entwicklung von Schulungsmaterialien und Plänen unterstützen.

Conocimientos

Troubleshooting Skills

Problem-Solving

Communication Skills

Prioritization

Proficiency in English

Herramientas

ERP Systems

Descripción del empleo

As a Help Desk Analyst, you will provide support to end-users across multiple PPG sites. Your responsibilities include resolving technical issues and responding to calls, emails, and personnel requests for support. This position is friendly to remote work.

Main Responsibilities:

1. Communicate effectively with both IT and non-IT staff to meet customer and service standards.
2. Contribute to the development of training materials and plans.
3. Focus on delivering quality IT solutions with an aim for first-call resolution.
4. Support IT infrastructure.
5. Participate in infrastructure projects as agreed.

Qualifications:

1. 1-2 years of experience as a service desk analyst.
2. Ability to prioritize and complete tasks efficiently.
3. Strong troubleshooting skills and a proactive attitude towards problem-solving.
4. Proficiency in English.
5. Experience with ERP systems is desirable.

Benefits, including medical and life insurance, will be discussed during the hiring process.