Head of Operations – E-commerce Startup

Scale Up Recruiting Partners; Monterrey; A distancia; USD 50,000 - 85,000; Jornada completa

Descripción de la vacante

A rapidly growing e-commerce skincare company is seeking a Head of Operations to lead their team, optimize processes, and drive operational excellence. This remote role requires strong leadership skills, a background in operations management, and a passion for improving efficiency using AI tools. The right candidate will collaborate closely with the founder and play a pivotal role in scaling the business while maintaining a culture of performance and accountability.

Servicios

Fully remote team

High autonomy with clear accountability

Competitive compensation and meaningful equity

Formación

• Proven experience in operations or general management at a scaling brand.
• Deep familiarity with the EOS framework.
• Experience managing remote teams.

Responsabilidades

• Oversee daily operations and drive quarterly priorities.
• Lead weekly L10 meetings and drive completion of quarterly Rocks.
• Manage compliance and documentation for operations.

Conocimientos

Operations Management

Team Leadership

Communication

Process Design

AI Tools (e.g., ChatGPT)

Descripción del empleo

We’re Scale Up, and we’re currently helping one of our e-commerce clients find a Head of Operations to lead and scale their business!

About The Company

Our client is a fast-growing Shopify brand in the natural skincare space, generating approximately $1M/month in revenue. With over 3.5 years in the market, they’re on a mission to help people feel good in their skin—naturally.

About The Role

This is a fully remote leadership position for a hands-on, results-oriented operator. You’ll be responsible for overseeing daily operations, driving quarterly priorities, implementing EOS cadence, and ensuring all departments are aligned around execution.

You’ll work directly with the founder to shape and execute the business strategy, optimizing operations, empowering the team, and promoting a culture of performance, speed, and innovation.

What You’ll Do

Vision to Execution

• Translate high-level company goals into clear projects and timelines
• Align all teams around quarterly priorities and remove execution roadblocks
• Track progress, report weekly, and hold owners accountable
  
  

Run the EOS Cadence

• Lead weekly L10 meetings across teams
• Maintain company scorecards and dashboards
• Drive completion of quarterly Rocks and weekly To-Dos
  
  

Optimize Day-to-Day Operations

• Oversee supply chain, fulfillment, and customer experience
• Build and refine internal systems for speed and reliability
• Manage vendor, partner, and contractor relationships
  
  

Champion AI and Automation

• Promote a culture of using AI tools and automation to stay lean
• Identify and streamline any manual workflows before new hiring decisions
• Support team adoption of internal AI systems and resources
  
  

Lead the Team with Clarity and Accountability

• Maintain a strong culture of ownership, transparency, and results
• Ensure each team member knows what they own and how success is measured
• Address underperformance swiftly, with fairness and clarity
  
  

Ensure Legal and Regulatory Readiness

• Help manage compliance and documentation for operations, products, and data
• Keep risk low as the company grows
  
  

What You Bring

• Proven experience in operations or general management at a scaling brand
• Deep familiarity with the EOS framework and running L10s, Rocks, and scorecards
• Experience managing remote teams and distributed systems
• Strong understanding of process design, accountability, and cross-functional execution
• Comfortable working with AI tools (e.g., ChatGPT, Notion AI, Zapier) and pushing automation
• Clear, honest communicator who drives results without micro-managing
• You enjoy turning chaos into order and ideas into outcomes
  
  

What They Offer

• Fully remote team
• High autonomy with clear accountability
• Opportunity to work directly with the founder on high-impact initiatives
• Competitive compensation and meaningful equity
• A fast-moving, values-driven culture that rewards ownership, speed, and innovation
  
  

Interested? Send your CV our way — we’d love to hear from you!