Head Of Global It Systems

Trackonomy; Ciudad Juárez; Presencial; USD 60,000 - 90,000; Jornada completa

Descripción de la vacante

Join Trackonomy as the Head of IT & Systems, where you'll manage the technology infrastructure and ensure compliance across locations. This full-time role in Ciudad Juárez requires a hands-on leader with 6+ years of IT experience, focusing on security and user support. Your bilingual skills will be essential in this dynamic environment, contributing to impactful tech solutions.

Formación

• 6+ years of progressive IT leadership experience.
• Hands-on expertise in networking and cloud services.
• Fluency in English and Spanish is required.

Responsabilidades

• Manage IT systems, including networking and cloud infrastructure.
• Lead SOC 2 compliance initiatives and audits.
• Oversee IT support activities and user onboarding.

Conocimientos

Networking

Cloud Services

Device Management

Security Compliance

User Support

Descripción del empleo

Join the Trackonomy Team!

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community:

You're essential to Trackonomy's mission, and every team member is regarded as a founder. Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development:

Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role. Merit and opportunity outweigh experience, creating a level playing field with unique opportunities.

Impact:

Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. We envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object and sensor at a time.

Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has over two decades of experience, having held key roles in renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered revolutionary technology yielding extraordinary results.

Are you ready to be part of the next chapter in Silicon Valley's hyper-growth IoT success story?

This position is full-time, onsite in Juarez, Mexico.

Summary

The Head of IT & Systems manages the company’s technology infrastructure, software tools, and information security across all locations. This role oversees system administration, onboarding/offboarding, SOC 2 compliance, and network security for approximately 300 employees. The ideal candidate is hands-on, detail-oriented, and capable of supporting a fast-paced operational environment with distributed teams and evolving systems.

Key Responsibilities:

Infrastructure & Systems Management

• Own the architecture, performance, and maintenance of all IT systems, including networking, file management, cloud infrastructure, and enterprise software.
• Lead all SOC 2 compliance initiatives and audits to ensure the company remains compliant.
• Oversee deployment, updates, and troubleshooting for core platforms (e.g., ERP, productivity tools, device management, VPN).
• Ensure uptime and reliability of on-site and cloud systems across all locations, including manufacturing environments.

IT Operations & Support

• Lead all IT support activities, ensuring timely resolution of user issues and requests across sites and shifts.
• Manage onboarding and offboarding processes for all users, including device setup, access provisioning, and deactivation.
• Maintain an accurate IT asset inventory, software license records, and systems documentation.

Security & Compliance

• Implement and maintain SOC 2 and other relevant IT compliance standards, partnering with external auditors as needed.
• Manage network and endpoint security, including firewalls, threat detection, user access controls, and patch management.
• Conduct regular risk assessments and lead incident response planning and execution.

Team, Vendor & Budget Management

• Lead and develop a small IT team or manage MSP partners, setting clear priorities and expectations.
• Manage relationships with IT vendors and service providers, including contracts, performance, and SLAs.
• Own the IT budget, including forecasting, expense management, and cost optimization.

Qualifications:

• 6+ years of progressive IT leadership experience, including system administration, security, compliance, and user support.
• Hands-on expertise in networking, cloud services (e.g., Microsoft 365, Google Workspace, Azure), and device management.
• Experience with SOC 2 or similar compliance frameworks.
• Proven experience managing IT budgets and vendor contracts.
• Experience supporting both office and manufacturing environments is strongly preferred.
• Fluency in English and Spanish is required.

Trackonomy Systems is committed to equal employment opportunities and providing reasonable accommodations to individuals with disabilities. For assistance or accommodations during the interview process, contact [e-mail].

By applying, you acknowledge our privacy practices as detailed in our Applicant Privacy Notice. For questions, contact [e-mail].