H2O Associate Customer Service Representative

Ensambles Hyson; Tijuana; Presencial; MXN 180,000 - 300,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a talented individual to design irrigation systems and provide exceptional customer support. In this role, you will leverage your expertise in CAD software to create compliant designs that meet customer needs while resolving technical issues over the phone. This position offers a unique opportunity to blend technical skills with customer interaction, making a significant impact on property designs. Join a dynamic team where your contributions will help shape innovative solutions in the irrigation sector and enhance customer satisfaction.

Formación

• Degree in Architecture, Civil Engineering, or Agronomy is preferred.
• Experience in telephone customer service is a plus.

Responsabilidades

• Design irrigation systems using CAD software in compliance with regulations.
• Resolve customer design issues and provide support over the phone.

Conocimientos

Customer Service

Problem Solving

Creativity

Educación

BA/BS Degree in Architecture

BA/BS Degree in Civil Engineering

BA/BS Degree in Agronomy

Herramientas

CAD Software

Descripción del empleo

Overview

Primary responsibilities include designing irrigation systems and providing customer support in resolving property design or product technical issues over the telephone during our high season.

Responsibilities

1. Using CAD and other software, design irrigation systems in compliance with local, state, or regional codes.
2. Evaluate customer design requests for irrigation requirements and design intent.
3. Analyze and resolve irrigation design problems creatively, accurately, and efficiently.
4. Create irrigation system designs with minimal assistance.
5. Perform routine general administrative tasks like reporting and recording design-related information, including data entry in the customer database. May assist in general tasks within the RBTS group.
6. Assist with identifying areas of need and proposing appropriate solutions.
7. Meet and comply with department and company policies, procedures, objectives, and regulations.

Qualifications

DESIRED QUALIFICATIONS:

1. BA/BS Degree in Architecture, Civil Engineering, Agronomy, or similar education.
2. Telephone customer service experience.