Guest Experience Specialist - Front Desk

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 30,000 - 40,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Guest Service Agent in Mexico City to provide exceptional front desk service. Responsibilities include managing guest check-in/out, handling inquiries, and ensuring effective communication with team members. Ideal candidates should have a customer service background, positive attitude, and attention to detail. Join a team dedicated to creating remarkable hospitality experiences for guests.

Formación

• Experience in a customer-focused industry is required.
• Strong communication skills and a commitment to high customer service standards.
• Ability to work both independently and as part of a team.

Responsabilidades

• Provide exceptional reception services from check-in to check-out.
• Handle guest queries efficiently and maintain positive outcomes.
• Maximize room occupancy and promote hotel services through upselling.

Conocimientos

Customer service experience

Positive attitude

Good communication skills

Attention to detail

Ability to multi-task

IT proficiency

Descripción del empleo

A leading hospitality company is seeking a Guest Service Agent in Mexico City to provide exceptional front desk service. Responsibilities include managing guest check-in/out, handling inquiries, and ensuring effective communication with team members. Ideal candidates should have a customer service background, positive attitude, and attention to detail. Join a team dedicated to creating remarkable hospitality experiences for guests.