Guadalajara-Based Senior Engineering Manager, Ai & Saas

Praxis, Inc.; Región Centro; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Cognizant Mexico is seeking an AI/AIOps Engineer to design, implement, and operate production AI/ML systems used by real users. The role focuses on GenAI/LLM engineering, RAG, embeddings, and tool chaining with LangGraph and LangChain to deliver reliable automation.

You will work with Python production code, observability stacks, and RCA/AIOps tooling, participate in incident response on Linux, Java, and Python, and contribute to reducing alert noise through time-series analysis and monitoring.

Qualifications

• Production AI/ML systems in real user environments.
• GenAI/LLM engineering with embeddings and vector search.
• Agentic AI with multi-step automations and guardrails.
• Defined evaluation sets and metrics for improvements.
• AIOps with time-series anomaly detection and alerts.
• Python production code with tests and data libs.
• Observability tools including Splunk, Prometheus, or OpenTelemetry.
• Experience with RCA or AIOps tooling.

Skills

Production AI ML

GenAI/LLM engineering

Agentic AI / LangChain

Evaluation metrics

AIOps / anomaly detection

Python production code

Observability tooling

RCA / AIOps tooling

Tools

LangGraph

LangChain

Semantic Kernel

Guardrails / audit tooling

Splunk

Prometheus

OpenTelemetry

Dynatrace

Job description

AI/AIOps Engineer

We're hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Core Requirements (all needed)

• Production AI ML around 3+ years designing building and supporting ML or LLM systems used by real users in production. POCs demos and coursework alone are not sufficient.
• GenAI/LLM engineering: RAG (chunking hybrid search re ranking) embeddings and vector search tool/function calling structured outputs and handling of incorrect or unsupported answers.
• Agentic AI agents or multi-step automations with LangGraph LangChain Semantic Kernel or similar including tools guardrails human approval and audit of actions.
• Evaluation defined evaluation sets and metrics measured accuracy or error rates and improved a system based on the results.
• AIOps / anomaly detection: time-series anomaly detection and alert-noise reduction on metrics logs or events.
• Python production code with tests (Pandas NumPy scikit learn PyTorch or TensorFlow where relevant).
• Production troubleshooting: live incidents on Linux (CPU memory disk network) Java (heap GC thread dumps) and Python.
• Observability tools Splunk (SPL dashboards alerts) plus one of Prometheus OpenTelemetry Dynatrace or similar.
• RCA/AIOps tooling has built or contributed significantly to RCA AIOps or incident-analysis tooling.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Equality and Inclusion

• Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
• At Cognizant we believe than our culture make us stronger!

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.