GTS Specialist (IT Support)

Avery Dennison; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global de soluciones tecnológicas en Santiago de Querétaro busca un Técnico de Soporte de TI para gestionar dispositivos y proporcionar soporte en el sitio. El candidato ideal tendrá experiencia en resolución de problemas y estará dispuesto a viajar hasta un 20%. Ofrecemos un excelente ambiente laboral y beneficios superiores a la ley.

Servicios

Excelente ambiente de trabajo

Programas de bienestar y desarrollo

Paquete de prestaciones superiores a las de ley

Servicio de comedor

Servicio de transporte

Formación

• 3+ años de experiencia relacionada.
• 3-5 años en instalaciones y actualizaciones de software.
• Capacidad para resolver problemas en sistemas informáticos.

Responsabilidades

• Gestionar y dar soporte a dispositivos finales.
• Proporcionar soporte técnico en el sitio.
• Instalar y actualizar software y hardware según normas.

Conocimientos

Soporte técnico

Diagnóstico de problemas

Comunicaciones

Trabajo en equipo

Educación

Licenciatura en negocios o tecnología

Herramientas

Microsoft Office

Redes de telecomunicaciones

Descripción del empleo

Descripción de la empresa

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 34,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Descripción del empleo

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes.

Primary Responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
• Adhere and promote IT policies and standards
• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
• Comply to and execute SOX controls
• Take ownership of reported issues and seeing issue tickets through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Provide prompt and accurate feedback to customers
• Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful
• Maintain accurate IT equipment, software and license inventory in Asset Management Tool
• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
• Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
• Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources
• Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
• Perform other duties as assigned
  
  

Requisitos

• Bachelor’s degree in business or technology field preferred
• 3+ years related experience
• 3-5 years performing routine software installations and program updates
• 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems
• Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software
• Basic understanding of ICT (information & communication technology) infrastructure
• Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English
• Flexible, initiative, self-motivated and creative in finding solutions
• Team player combined with independent working
• Ability to interface with cross-functional groups to define and execute overall requirements
• Experience working effectively with others and providing superior customer service
• Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions
• Takes initiative to complete critical tasks, especially in team settings with dependencies on other people
• Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
• Experience in a manufacturing environment highly valued
• ITIL (Information Technology Infrastructure Library) foundation training is an asset
• Ability to travel to support other sites when needed; estimated 20% travel
  
  

Información adicional

En Avery Dennison hacemos lo que amamos y amamos lo que hacemos y esperamos recibir su solicitud.

Ofrecemos:

Excelente ambiente de trabajo

Programas de bienestar y desarrollo

Paquete de prestaciones superiores a las de ley

Servicio de comedor

Servicio de transporte

Esperamos con interés recibir su solicitud.

Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad, edad. Toda su información se mantendrá confidencial.