Growth-Oriented Digital Commerce Account Manager

Vaimo; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Competitive compensation

Ownership and autonomy

Professional growth

Job summary

Vaimo, a leading digital commerce and experience partner, is seeking an Account Manager to drive day-to-day client growth across a designated portfolio. You will partner with the Account Director to execute strategies, nurture executive relationships, and identify upsell opportunities while ensuring successful delivery across delivery, strategy, data, and technology teams.

Fluency in English and Spanish is essential, along with strong commercial acumen and organizational skills to manage

Qualifications

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth.
• Strong understanding of digital commerce and customer outcomes.
• Ability to translate client needs into actionable internal briefs.

Responsibilities

• Drive day-to-day commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities.
• Serve as primary day-to-day commercial contact for assigned clients and expand stakeholder engagement.
• Monitor account health, client satisfaction, delivery performance, and renewal planning.
• Execute account strategy with meetings, follow-ups, and opportunity tracking.
• Coordinate with delivery, strategy, data, AI, content, and tech teams to align on client needs.
• Maintain accurate account records, stakeholder maps, and renewal dates with KPI-driven updates.

Skills

Account Management

Client Success

Digital Commerce

Data & Analytics

Relationship Building

Communication

Job description

Vaimo, a leading digital commerce and experience partner, is seeking an Account Manager to drive day-to-day client growth across a designated portfolio. You will partner with the Account Director to execute strategies, nurture executive relationships, and identify upsell opportunities while ensuring successful delivery across delivery, strategy, data, and technology teams.

Fluency in English and Spanish is essential, along with strong commercial acumen and organizational skills to manage